Cobalt Customer Service Manager

Malibu Boats Inc.Lenoir City, TN

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Overview

Schedule

Full-time

Career level

Director

Benefits

Career Development

Job Description

Job Title: Manager - Customer Service & Warranty

Department: Customer Service & Warranty

Reports To: President

FLSA Status: Salary

Location: either Lenior City, TN or Neodesha, KS - travel between plants is required

Summary

The Manager of Customer Service & Warranty is responsible for ensuring the effective operation of Customer Service, Warranty, and Service Parts fulfillment. This includes:

Development and implementation of strategy, best practices, and training systems
Ensuring a fair and equitable service experience for dealers and consumers (includes problem solving)
Leadership and management

Essential Duties and Responsibilities

Accomplishes customer service objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Achieves customer service objectives by supporting strategic and tactical plans; implementing productivity, quality, and customer-service, warranty, and parts ordering/fulfillment standards; resolving problems; identifying customer service trends; determining system improvements; implementing change.
Determines customer service requirements by maintaining contact with customers; interacting with operational environments; managing surveys; benchmarking best practices; analyzing information and applications.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
Disseminating advisories, warnings, and appropriate notifications to dealers and consumers.
Updates job knowledge by participating in operational activities; research; maintaining personal networks; utilization of products.
Meets parts fulfillment objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
Interacting with vendors to ensure consistent policies and effective resolution of issues affecting mutual customers.

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FAQs About Cobalt Customer Service Manager Jobs at Malibu Boats Inc.

What is the work location for this position at Malibu Boats Inc.?

This job at Malibu Boats Inc. is located in Lenoir City, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Malibu Boats Inc.?

Employer has not shared pay details for this role.

What employment applies to this position at Malibu Boats Inc.?

Malibu Boats Inc. lists this role as a Full-time position.

What experience level is required for this role at Malibu Boats Inc.?

Malibu Boats Inc. is looking for a candidate with "Director" experience level.

What benefits are offered by Malibu Boats Inc. for this role?

Malibu Boats Inc. offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Malibu Boats Inc.?

You can apply for this role at Malibu Boats Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.