Coffee Retail Manager - College Cafe

Join Our REAL Food Mission!

Coffee Retail Manager - College Cafe| Location: Saratoga, CA 95070

Compensation: $70,000-$75,000 annually + 5% bonus eligibility | Full-Time

Schedule: Monday-Friday, Hours vary

Job Summary

As a Coffee Retail Manager, you are responsible for ensuring a seamless and exceptional dining experience for students. You lead the front-of-house team of cashiers and Baristas, overseeing service quality, training staff, and maintaining a warm and inviting dining atmosphere. Your leadership helps create a memorable dining experience while ensuring efficiency, professionalism, and adherence to hospitality standards.

What You'll Do

• Supervise daily dining, coffee bar, cashier efficiency, and retail area to ensure exceptional service and guest satisfaction.
• Your priority focus will be on Breakfast and Lunch service, making sure students have a memorable experience.
• Lead, train, and mentor cashiers, servers on the line and baristas staff to maintain high service standards.
• Oversee table settings, presentation, and dining room cleanliness.
• Coordinate meal service with the culinary team to ensure timely and efficient service.
• Interact with students, addressing concerns and ensuring their needs are met.
• Monitor staff performance, provide feedback, and assist with scheduling.
• Enforce food safety, sanitation, and workplace safety guidelines.
• Assist with hosting special events, private dining experiences, and themed meals.
• Perform other duties as assigned to support the overall dining experience.

What You Will Bring

• High School Diploma/GED
• Knowledge of dietary standards, special diets, and food safety principles.
• Previous dining room experience.
• Previous experience in a supervisor or management role, overseeing a Front of the House team or Coffee House Operations.
• Familiarity with budgeting, cost control, and kitchen operations.
• Ability to lead, train, and motivate food service staff.
• A positive attitude, great teamwork skills, and a commitment to quality and excellence.
• Strong communication and customer service skills.
• Skill in managing multiple priorities and maintaining a safe, organized environment.
• Flexibility to work various shifts, depending on the business needs.
• Ability to frequently stand and walk; ability to bend and lift up to 50 pounds occasionally.
• ServSafe Manager Certification (or ability to obtain).
• State/County Food Handler Certification - if required.
• Ability to successfully pass a criminal background check (State and Federal) and a drug screen.

Physical and Sensory Requirements

• This job involves regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may occur. Reasonable accommodations are available for individuals with disabilities.

At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.

What We Offer!

Life/Work Integration

• Paid Bereavement Leave
• Paid Parental Leave
• Paid Baby Bonding Leave
• Paid Elder Care Leave
• Paid Time Off (Accrued)
• Paid Holidays

Health & Wellness

• 3 Medical Plans (Blue Cross)
• Prescription, Dental, and Vision Coverage
• Reimbursed Wellness Massages (Portion of cost)
• Voluntary HSA with Company Match
• Voluntary FSA
• Free Employee Assistance Program (Behavioral Health Support)
• Access to Wellness Initiatives (Fitness Memberships, etc.)

Financial Wellness

• 401(k) Retirement Plan with Company Match
• Company-Paid Basic Life Insurance
• Company-Paid Accidental Death & Dismemberment (AD&D) Policy
• Voluntary Short-Term Disability
• Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D

Plus

• A supportive, collaborative work environment
• Opportunities for growth

Who We Are 

Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.

Our commitment to you 

At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

REAL Food | Genuine Service | Enduring Relationships