Collection Agency Liaison

Company Overview:

At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of Everon, you'll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary

Develop and secure long-term relationships with Everon customers, management, and staff. Ensure that routine account audits and updates are performed. Manages collections reporting to include reports for AR review calls, daily stats, DQ Bad Debt and bankruptcies.

Position Responsibilities:

• Establish good working relationships with all points of Contact, Districts and AVPs.
• Provide both oral and written presentations to potential customers explaining the operation of their equipment and applicable services.
• Liaison between Everon & 3rd Party Collection
• Collection letters -create all demand letters maintain process.
• Work with Bankruptcy counsel to provide information as needed.
• Filing Bankruptcy with Bankruptcy court where needed.
• Liaison between Everon and Caine & Weiner for Lien placement.
• Assists with month-end collection reports
• Review & complete all email requests for placement
• Help to maintain and track collection exception actions.
• Perform all other duties and project as assigned.
• Take leadership role in support of existing collection processes.

Qualifications

• Must have good oral and written communication skills.
• Must display good interpersonal and teamwork skills.
• Must be very organized and detail oriented and display good problem solving and research skills.
• Ability to concentrate on tasks over a period of time without being distracted.
• Ability to effectively present information and respond to questions from internal and external customers.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Education:

• Bachelor's degree in Business or Accounting or 3-5 years related experience preferred.

Experience:

• Minimum of High School diploma or equivalent - AA or bachelor's degree preferred.
• 3-5 years of recent collections experience preferred.
• 3+ years of business experience in subscriber-based business is necessary.
• 2+ years of business analytics, process improvement, project management experience
• Strong knowledge of various customer care IT, billing, collections, recovery systems
• Security/monitoring industry experience is a plus.