landing_page-logo
Sign Up
B logo

Collection Manager (Full Time, In Office)

Bullcity Financial SolutionsDurham, NC

$70,000 - $85,000 / year

Apply with Sonara

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.1

Reclaim your time by letting our AI handle the grunt work of job searching.

We continuously scan millions of openings to find your top matches.

pay-wall

Overview

Schedule
Full-time
Career level
Director
Remote
On-site
Compensation
$70,000-$85,000/year
Benefits
Paid Vacation
Career Development
401k Matching/Retirement Savings

Job Description

About the Role

Bull City Financial Solutions is hiring a Collections Manager to manage day-to-day collections operations and oversee collections staff, including collectors and team leads. This role is responsible for team performance, recovery results, and compliance in a third-party consumer collections environment.

You will manage people and performance, review results, address issues as they arise, and work with internal leadership and clients to improve outcomes across assigned portfolios. This role does not involve working individual accounts.

This is a fully on-site role aligned with collections operations.

Who We Are

Since 1975, Bull City Financial Solutions has provided third-party Accounts Receivable Management services nationwide, primarily in healthcare, utility, financial, education, and government sectors. We manage large portfolios and operate with a strong focus on compliance, accountability, and results.

Compensation & Benefits

  • * Salary range: $70,000–$85,000, based on experience
  • * 21 days PTO per year, increases over time
  • * Employer-sponsored retirement plan (e.g. 401k, Simple IRA)
  • * Opportunities for advancement

    • What You'll Do

  • * Drive collections team accountability for recovery performance, liquidation improvement, and productivity
  • * Coach, discipline, and develop collectors and team leads
  • * Manage staffing, schedules, and daily workflow
  • * Monitor and improve performance metrics including liquidation rate, RPC percentage, promise-to-pay kept rate, roll rates, and collector productivity
  • * Review performance data and make adjustments as needed
  • * Oversee call quality and dialer utilization
  • * Address underperforming collectors through coaching and corrective action
  • * Ensure all collection activity complies with FDCPA, Reg F, client requirements, and company policy
  • * Support client communication related to performance and escalations
  • * Maintain clear reporting and visibility into team performanceWhat We're Looking For
  • * 5+ years of experience in consumer collections
  • * Experience managing collectors in a third-party, contingency-based environment
  • * History of accountability for recovery or delinquency performance
  • * Experience improving results and managing underperforming teams
  • * Working knowledge of FDCPA, Reg F, and call-center compliance
  • * Comfortable working with dialers and performance metrics
  • * Clear communication and sound judgment
  • * Proficient with standard business software

    • Work Environment•* On-site, office-based role• Core hours are generally 8:00 AM–5:00 PM, with extended availability as needed to support collections operations•* Work hours aligned with collections operations•* Relaxed, results-focused environment that values competence, accountability, and good coffee

    Automate your job search with Sonara.

    Submit 10x as many applications with less effort than one manual application.

    Apply with SonaraApply manually
    pay-wall

    FAQs About Collection Manager (Full Time, In Office) Jobs at Bullcity Financial Solutions

    What is the work location for this position at Bullcity Financial Solutions?
    This job at Bullcity Financial Solutions is located in Durham, NC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Bullcity Financial Solutions?
    Candidates can expect a pay range of $70,000 and $85,000 per year.
    What employment applies to this position at Bullcity Financial Solutions?
    Bullcity Financial Solutions lists this role as a Full-time position.
    What experience level is required for this role at Bullcity Financial Solutions?
    Bullcity Financial Solutions is looking for a candidate with "Director" experience level.
    What is the process to apply for this position at Bullcity Financial Solutions?
    You can apply for this role at Bullcity Financial Solutions either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.