Collections & Customer Service Specialist Temp Position
ATBSGolden, CO
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Overview
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service. This position is a temporary 60-90 day role and will provide great experience in delivering customer service.
About Us:
- Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
- 11,000 recurring clients and growing
- 120 employees, 10 departments, 2 offices, 1 team
- Team-oriented and casual work environment
- Continuous training through ATBS University
- Room for growth and professional development
About You:
- You solve problems creatively and develop innovative solutions
- You are curious and have an inherent willingness to learn
- You enjoy collaborating with others and have excellent communication skills
- You are analytical and detail-oriented
- You always go the extra mile to provide exceptional customer service
About the Opportunity:
- Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests
- Contacting clients with declined or expiring credit cards to collect payments
- Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients
- Utilizing ATBS software programs to input data to update ATBS records
About Your Expertise:
- Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
- Strong organizational, communication, and problem-solving skills
- Attention to detail and good aptitude with numbers
- Strong customer service orientation and customer relation skills
- Ability to multitask and meet deadlines
- Proficient computer skills
- High School Diploma, GED, or Higher
- 2-3 years of customer service in an office environment
- Experience and demonstrated ability with Excel
About the Perks:
- Free beer & coffee daily
- Monthly celebrations
- Charitable time off to give back to our communities
- Paid time off to pursue what you are passionate about
- Health, vision, and dental benefits and HSA match
- 401K match
Automate your job search with Sonara.
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FAQs About Collections & Customer Service Specialist Temp Position Jobs at ATBS
What is the work location for this position at ATBS?
This job at ATBS is located in Golden, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at ATBS?
Employer has not shared pay details for this role.
What employment applies to this position at ATBS?
The employer has not provided this information. This may be discussed during the hiring process.
What experience level is required for this role at ATBS?
ATBS is looking for a candidate with "Senior-level" experience level.
What benefits are offered by ATBS for this role?
ATBS offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Community Service Time, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at ATBS?
You can apply for this role at ATBS either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.