Collections Counselor

America's First Federal Credit UnionBirmingham, AL

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Job Description

Role: To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, negative account balances and/or recovering collateral.

Essential Functions & Responsibilities:

Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Ensures the appropriate records are maintained, and required reports are prepared on all collection activity including current delinquency and charged off accounts.
Performs clerical duties to support the Collection Department Staff which includes research, file maintenance, payments postings, and acting as a liaison between member, credit union, and collateral protection insurance company.
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
Performs other job-related duties as assigned.

Performance Measurements:

Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.
Maintain accurate and complete records of all collection and recovery activity.
Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.
Identify and inform management of potential underwriting problems.
Provide informed, professional, and accurate service and support to all members and employees.

Knowledge and Skills:

Experience- One year to three years of similar or related experience.

Education- A high school education or GED

Interpersonal Skills- Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills- Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results. Must possess good organizational skills. Must exhibit good decision-making skills and be able to provide support to other position within the department.

Physical Requirements- Light lifting required.

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FAQs About Collections Counselor Jobs at America's First Federal Credit Union

What is the work location for this position at America's First Federal Credit Union?

This job at America's First Federal Credit Union is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at America's First Federal Credit Union?

Employer has not shared pay details for this role.

What employment applies to this position at America's First Federal Credit Union?

America's First Federal Credit Union lists this role as a Full-time position.

What experience level is required for this role at America's First Federal Credit Union?

America's First Federal Credit Union is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at America's First Federal Credit Union?

You can apply for this role at America's First Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.