Collections Manager II

PSECUState College, PA

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

Hybrid remote

Benefits

Career Development

Job Description

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Collections manager are responsible for the daily supervision of the Collections Units. The employee ultimately works to reduce losses to the Credit Union with effective operational oversight, continual functional improvement, review and adherence to regulatory and legal compliance, and monitoring of reporting and trending. Employee assists in the development of functional enhancements for the unit. Work is performed with a high degree of independence, subject to the review of the Departmental Leadership for program effectiveness. Work requires professional relationships with other PSECU management, outside specialists, vendors, and other financial institutions.

Mixed Schedule: Monday- Friday 8:00am- 4:00pm, 9:00am-5:00pm, and 10:00am- 6:00pm with occasional 8:00am- 4:00pm on Saturday. Onsite 2 days a week with Thursday a set day in office.

In this position, you will

Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management.
Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery.
Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.
Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.
Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.
Other duties as assigned.

Qualifications:

Bachelors (Required)

Any equivalent combination of experience and education. | RequiredTwo years' experience in Collections in a supervisory capacity in an organization of comparable size and complexity. | Required

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FAQs About Collections Manager II Jobs at PSECU

What is the work location for this position at PSECU?

This job at PSECU is located in State College, PA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at PSECU?

Employer has not shared pay details for this role.

What employment applies to this position at PSECU?

PSECU lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at PSECU?

PSECU is looking for a candidate with "Entry-level" experience level.

What benefits are offered by PSECU for this role?

PSECU offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at PSECU?

You can apply for this role at PSECU either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.