Collections Specialist

Job Summary The Collections Specialist is responsible for managing and collecting outstanding accounts receivable from customers while maintaining positive and professional client relationships. This role includes contacting clients regarding overdue payments, utilizing customer payment portals, resolving billing discrepancies, negotiating payment arrangements, and maintaining accurate account records. The Collections Specialist actively works to reduce delinquent accounts and ensure timely payments in accordance with company policies and procedures. The ideal candidate demonstrates strong communication skills, attention to detail, and a solid understanding of credit and collections processes. This position may also perform other related duties as assigned.Key Responsibilities

• Contact customers via phone, email, written correspondence and customer payment portals to collect overdue payments
• Review aging reports and prioritize collection efforts
• Investigate and resolve billing discrepancies and payment disputes
• Negotiate payment plans and settlements in accordance with company policies
• Maintain and Update customer account records accurately
• Monitor customer credit limits and recommend account holds or escalations when necessary
• Prepare reports on collection status and account performance
• Provide support on finance team and company projects as needed, including cross-training in daily clerical finance functions to ensure coverage and continuity.

Required Qualifications

• High school diploma or equivalent (associate or bachelor’s degree preferred)
• 3–5 years of experience in collections, accounts receivable, or a related role
• Strong verbal and written communication skills
• Proficiency in Microsoft Office, especially Excel
• Ability to handle difficult conversations professionally and tactfully
• Excellent organizational and time-management skills

Preferred Qualifications

• Experience with accounting or ERP systems (e.g., Visual, SAP, Oracle, NetSuite)
• Experience with customer invoicing and payment portals (e.g., Coupa, Ariba)
• Knowledge of credit and risk assessment practices
• Familiarity with commercial or consumer collections

Skills & Competencies

• Negotiation and conflict resolution
• Attention to detail and accuracy
• Customer service mindset
• Analytical and problem-solving skills
• Ability to work independently and meet deadlines