Collections Specialist (30 Day - Auto Finance)

Collections Specialist - Auto FinanceLobel Financial is hiring a Collections Specialist to join our growing auto finance collections team. This role is ideal for candidates with experience in collections, customer service, call center environments, or loan servicing who thrive in a fast-paced, goal-driven workplace.Join one of the top 20 auto finance companies in the U.S. and enjoy competitive pay, strong benefits, work-life balance, and long-term career growth opportunities.Job SummaryThe Collections Specialist is responsible for contacting customers with delinquent auto loan accounts to secure payments, payment commitments, or repayment plans. This position combines customer service, negotiation, and compliance-focused collections work while ensuring a positive customer experience.The ideal candidate is professional, detail-oriented, and comfortable handling high-volume inbound and outbound calls while meeting performance goals.Key ResponsibilitiesMake inbound and outbound collection calls regarding delinquent auto loan accounts

Communicate with customers via phone, email, and written correspondence

Secure payments, payment promises, or establish repayment plans

Provide professional and empathetic customer service in a collection's environment

Review, process, and document account adjustments and updates

Resolve payment discrepancies, disputes, and short payments

Maintain accurate records of all customer interactions and collection activity

Follow all state and federal debt collection laws (FDCPA) and company policies

Manage an assigned portfolio of customer accounts

Meet or exceed individual and team collections performance metrics

Escalate accounts to supervisors or management when appropriate

Perform additional duties as assigned

Qualifications & SkillsHigh school diploma or equivalent

Previous experience in collections, customer service, call center, loan servicing, or sales preferred but we will teach the right candidate

Strong verbal and written communication skills

Excellent time management and multitasking abilities

Strong attention to detail and documentation accuracy

Ability to negotiate and problem-solve effectively

Computer proficiency, including Microsoft Office and account management systems

Ability to work in a fast-paced, metric-driven collections department

Ability to listen, speak, and enter data simultaneously

Bilingual English/Spanish preferred (may be required based on business needs)Pay & BenefitsCompetitive hourly pay: $21 - $25/hour401(k) with company match

Medical, dental, and vision insurance

Optional life insurance

Paid holidays

Paid vacation and sick time

Opportunities for internal promotion and career advancement

About Lobel FinancialLobel Financial is a nationwide auto finance company specializing in the servicing of prime and sub-prime auto loans. Headquartered in Southern California, Lobel is known for its stable work environment, positive culture, and employee development opportunities.Lobel Financial is an Equal Opportunity Employer.

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