Collections Specialist Mon-Fri 8Am-5Pm

VRC CompaniesMemphis, TN

$19+ / hour

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$19+/hour

Job Description

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Description

Hourly Pay $19.00

Position Summary:

The Account Resolution Specialist reports to the Senior Account Resolution Specialist and is responsible for high-volume outbound collections to improve cash flow and reduce DSO. This role owns proactive customer outreach through calls, emails, and written follow-ups to resolve delinquent balances across a large, diverse customer portfolio.

The ideal candidate is results-driven, persistent, and comfortable managing frequent outbound customer contact in a fast-paced environment. This includes helping to improve the Company's cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.

Key Responsibilities

Perform high-volume daily outbound collection calls, emails, and follow-ups
Manage an assigned portfolio of accounts with a focus on aged receivables (more than 30, more than 6060, less than 90 days)
Drive timely resolution of unpaid balances through structured follow-up and escalation
Apply collection tools including dunning letters, skip tracing, and escalation procedures
Partner with Sales, Field Operations, and Customer Service to resolve billing issues and payment delays
Monitor account status and document collection activity accurately in systems
Participate in monthly aging and performance reviews with leadership
Identify trends, risks, and opportunities to improve collections outcomes

Requirements

Qualifications

2+ years of experience in high-volume collections, accounts receivable, or customer-facing financial roles
Proven ability to manage large portfolios and frequent outbound customer contact
Strong communication, negotiation, and problem-solving skills
Results-oriented self-starter with the ability to prioritize and meet deadlines
Comfortable working in a metrics-driven environment
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint)

Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience

Salary Description

$19.00/hr

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FAQs About Collections Specialist Mon-Fri 8Am-5Pm Jobs at VRC Companies

What is the work location for this position at VRC Companies?

This job at VRC Companies is located in Memphis, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at VRC Companies?

Candidates can expect a pay range of $19 (per hour).

What employment applies to this position at VRC Companies?

VRC Companies lists this role as a Full-time position.

What experience level is required for this role at VRC Companies?

VRC Companies is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at VRC Companies?

You can apply for this role at VRC Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.