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Collector

Consumers Credit UnionOnsite - Kalamazoo, MI
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Collector

Consumers Credit Union is looking for a passionate Collector to join our team. As a Collector, you will support the Collection department with the management of our consumer lending and mortgage portfolio; acting on delinquent accounts, collecting on payments and/or collateral, while providing superior member service to enhance member relationships.

What you'll be doing:

  • Make collection calls to delinquent members (consumer, business and real estate).
  • Place collection notes on all delinquent accounts called.
  • Counsel delinquent member regarding their debts.
  • Make on-site field calls as needed.
  • Comply with all servicing guidelines for delinquent mortgages.
  • Assist in any area as directed by your supervisor.
  • Demonstrate knowledge of all Consumers products and services.
  • Upholds member confidentiality.

What you'll need:

  • Knowledge of all aspects of collections, including a good understanding of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and legal aspects of collections.
  • Good analytical judgment and creative problem solving capabilities.
  • Excellent written and verbal communication skills.
  • Strong listening and empathy skills.
  • Attention to detail.
  • Knowledge of current technology; able to easily navigate multiple software environments.
  • Understanding of credit union history, philosophy, culture, values, and vision.
  • Understanding of Consumers rules, regulations and operating policies and procedures.
  • High school graduate or equivalent.

What you didn't know about the team:

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Perks:

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don't forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.

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FAQs About Collector Jobs at Consumers Credit Union

What is the work location for this position at Consumers Credit Union?
This job at Consumers Credit Union is located in Onsite - Kalamazoo, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Consumers Credit Union?
Employer has not shared pay details for this role.
What employment applies to this position at Consumers Credit Union?
Consumers Credit Union lists this role as a Full-time position.
What experience level is required for this role at Consumers Credit Union?
Consumers Credit Union is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Consumers Credit Union for this role?
Consumers Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Consumers Credit Union?
You can apply for this role at Consumers Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.