Commercial Account Resolution Specialist

Position Purpose: Under general supervision, the Commercial Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Location: This position can sit in our Cleveland, Ohio or Dublin, Ohio locations.

Hours: Monday- Friday 8:00am- 4:45pm

Responsibilities/Duties/Functions/Tasks:

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm's computer system
• Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information
• Makes decision for next activity on the file and monitors for any required documents
• Ensures all available options are utilized to achieve payment of debt
• Handles files in accordance with Weltman and client standards
• Maintains a high level of professionalism in all interactions
• Completes all required training applicable to the assigned position
• Additional duties as requested or required

Qualifications:

• High school diploma or general education degree (GED)
• 1-3 years relevant experience in collections, accounts receivable or related industry
• Commercial collection (B2B) experience preferred
• Goal driven to achieve top performance on monthly revenue goals
• Accurate typing and data entry skills
• Knowledge of basic computer operation, including internet research
• Basic knowledge of Excel
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Bilingual preferred, but not required
• Must be able to pass a detailed background check and drug screen

Compensation and Benefits:

• $20.33-24.78 per hour plus potential monthly bonus
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Bilingual is a plus (Spanish Speaking)
• Competitive benefits- Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to all employees

EEO Statement: WWR/Weltman is an Equal Opportunity Employer.

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