Commercial Card Strategic Product Manager

Location: On site at location listed in job posting.

Schedule Monday through Friday, 9:00am to 5:00PM

SUMMARY

The Commercial Card Strategic Project Manager manages strategic initiatives and projects related to the overall success of the Commercial Card team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Partner with Commercial Card Director, Product Manager and Client Experience Manager and for special projects
• Manage infrastructure improvements and workflow efficiencies
• Lead projects, mentor and coach teams for new functionality, releases and testing related to new Commercial Card initiatives
• Support initiatives to assess and improve the client experience with responsibilities including customer journey mapping, pain point identification and overall operational process improvement
• Represent Commercial Card in the broader departmental or enterprise projects and initiatives
• Establish a partnership and rapport with Commercial Card vendors to develop and test new enhancements and product functionality
• Build and maintain process and procedures related to implementations and support to ensure a quality onboarding experience, appropriate controls and oversight
• Maintain a high-level understanding and possess the ability to navigate across the bank's internal and customer facing systems
• Partner with TM Sales, TM Risk Management, Credit and others FH departments to document workflow, define/re-engineer the service delivery process with a focus on simplicity and ease of doing business; establish key SLAs and metrics to measure success
• Evaluate/enhance/maintain client implementation and support documentation; create workflow tools to improve and automate the implementation process
• Possess and demonstrate a high level of professionalism and communicate in a clear, and concise manner
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Bachelor's degree in Business, Finance, Economics, Accounting, or related field
• 5 years of Commercial Card experience required.
• Previous product management, implementation or project management experience required
• Strong problem solving through ability to analyze qualitative, operational & financial data
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally with a variety of different personality types
• Ability to concisely and effectively communicate with management
• High degree of adaptability & intellectual curiosity
• Thorough knowledge of Commercial Card, treasury management products, functions, support systems and related policies, procedures and regulatory issues
• Demonstrate initiative and innovation to resolve issues rapidly, able to influence others and committed to make changes as necessary
• Excellent written and verbal communication skills a must; candidate should be able to manage internal and external relationships effectively with the ability to articulate complex solutions to all stakeholders
• Strong planning, project organization skills and attention to detail

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office Suite

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

Certified Purchasing Card Professional (CPCP), Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) or Project Management Professional (PMP) preferred

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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