Commercial HVAC Dispatcher
Moss MechanicalDallas, TX
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Overview
Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Commercial HVAC Dispatcher Job Summary Details:The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.Basic Qualifications:
- Must be 18 years of age or older
- Preferred High School Diploma or GED
- Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service.
- Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
- Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements
- Ensure timely and efficient movement of resources according to work orders and/or resource schedules
- Oversee all communications within specifically assigned area(s)
- Receive or prepare work orders and work schedules
- Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information
- Recognize and mitigate a variety of issues encountered within the department and other work environments
- Confer with clients and/or supervising personnel to address questions, problems, and requests for resources
- Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency.
- Compile statistics and reports on work progress.
- Monitor daily services and provide updates and reports
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- An incredible culture built on our core values
- Competitive pay and solid benefits
- On-site fitness center, basketball and pickleball courts and personal training
- Awesome clients and great projects
- Medical, dental and vision coverage
- Multiple health plan options
- 401(k) with a company match
- Paid time off
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FAQs About Commercial HVAC Dispatcher Jobs at Moss Mechanical
What is the work location for this position at Moss Mechanical?
This job at Moss Mechanical is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Moss Mechanical?
Employer has not shared pay details for this role.
What employment applies to this position at Moss Mechanical?
Moss Mechanical lists this role as a Full-time position.
What experience level is required for this role at Moss Mechanical?
Moss Mechanical is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Moss Mechanical for this role?
Moss Mechanical offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Moss Mechanical?
You can apply for this role at Moss Mechanical either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.