Commercial Lending Relationship Manager

We are seeking a Commercial Lending Relationship Manager for the Commercial Lending Department.

The Commercial Lending Relationship Manager ("Relationship Manager") is accountable to lead and grow a consultative origination and service team, the Commercial Lending Relationship function, to produce commercial loans in alignment with Credit Human philosophy and mission. This requires the team to be engaged with the business & non-profit communities to build market equity and identify emerging needs for product development and reform. We will differentiate with high touch service to smaller businesses and non-profits. In doing that, the incumbent must possess leadership qualities that can deliver results and create a cooperative and service-minded culture. In terms of the sales and origination approach, this role will have the latitude to create the sales standards and approach within the context set by the General Manager New Markets. The incumbent is expected to be able to develop and manage to annual budgets. This requires proficient skills in planning a year out of the current operating cycle to enable the achievement of our long-term objectives. This includes developing production and expense forecasts given internal and external opportunities and constraints. The Relationship Manager will also play a role in shaping the intermediate term strategy and agenda.

If you have increasing responsibility experience and held a leadership position in lending, you should apply right away!

Highlights:

• Expands equitable access to capital for historically underserved and underbanked business owners.
• Supports businesses whose success contributes directly to community health, sustainability, and economic resilience.
• Develop deep, consultative, long-term relationships with business owners, particularly in underserved, minority-owned, and mission-aligned sectors.
• Evaluate lending opportunities using both sound credit discipline and a community impact perspective.
• Exercise balanced judgment when assessing risk, growth, and community outcomes.
• Structure loans to support borrower success and long-term viability.

Experience:

Required

• 7 or more years of increasing responsibility experience in lending
• 5 or more years in a leadership position in lending
• Experience with networking in New Orleans, Louisiana

Preferred

• 5 or more years of experience in managing a team who originated commercial loans.
• Experience standing up/establishing new markets.
• Experience with networking in San Antonio and Houston, Texas

Education:

Required

• Bachelor's degree in Business, Accounting, Finance, Marketing, Computer Science, related field of study, or equivalent experience and knowledge

Skills & Knowledge:

Required

• Demonstrates strong leadership by building high‑performance teams and developing strategies that achieve commercial origination goals.
• Builds strong relationships and effectively influences stakeholders at all organizational levels, regardless of direct authority.
• Communicates effectively with professionals, regulators, and credit union staff using clear, tailored messaging.
• Solves problems that require systemic, long‑term solutions.
• Understands and interprets complex financial statements for businesses.
• Designs processes and standards that consistently deliver an excellent member experience.
• Installs monitoring systems to track emerging market trends and applies strong analytical skills to interpret findings.
• Applies basic pricing and cost‑optimization concepts to maximize return on investment.
• Creates annual operating budgets and multi‑year plans that support achievement of organizational objectives.
• Demonstrates strong written, verbal, and interpersonal communication skills.
• Applies strong analytical and conceptual skills with careful attention to detail.
• Prioritizes and manages a wide range of projects, initiatives, and activities effectively.

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 3B

Salary Range: $125,429 to $145,000 Annually; 10% bonus potential

Flexibility: In office, on site; not remote or hybrid

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.