Commercial Lines Insurance Customer Service Representative

Are you passionate about helping others and looking for a welcoming place to build your career? Harry Levine Insurance, a respected name in Orlando, Florida, is searching for a friendly and dedicated Commercial Lines Insurance Customer Service Representative to join our close-knit team. We believe in fostering a supportive environment where every team member feels valued and empowered to deliver exceptional service. In this role, you'll be the go-to person for our commercial clients, guiding them through their insurance needs with clarity and care. Youll play a vital part in ensuring our clients feel secure and well-informed about their policies, from handling daily service requests to processing important policy updates. If you thrive on building relationships and enjoy making a positive impact every day, wed love for you to bring your talents to our Orlando office and become a key part of our continued success. Salary Range: $40000.00 - $57500.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Weekends Off Responsibilities Respond promptly and professionally to customer inquiries via phone and email. Assist clients with policy changes, billing questions, and general service needs. Process policy endorsements and renewals accurately. Coordinate with insurance carriers and other departments to resolve client issues. Maintain organized and up-to-date client files and records. Provide support to the commercial lines account management team. Ensure a high level of customer satisfaction through attentive service. Requirements Proven customer service experience, preferably within the insurance industry. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Ability to manage multiple tasks and prioritize effectively. A friendly and professional demeanor. High school diploma or equivalent required.