Commercial Loan Servicing Associate
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$66,000-$80,000/year
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Associate Commercial Lending role supports the ongoing monitoring and servicing of a segment of the company’s commercial mortgage loan portfolio. This position plays a key role in analyzing loan performance, reviewing property-level financials, ensuring compliance with loan documents, and supporting servicing activities throughout the life of the loan. Working closely with the Lead Servicing Analyst, Credit Analysts, and Servicing Management, the Associate develops a strong foundation in commercial mortgage servicing while contributing to accurate reporting, issue resolution, and portfolio oversight.
Key Responsibilities
- Review and normalize annual property operating statements to industry standards; update loan systems with accurate financial data for required reporting.
- Analyze trends in debt service coverage, revenues, expenses, and occupancy to assess collateral and loan health; escalate issues as appropriate.
- Own issue tracking and follow up to resolution; report relevant matters to Credit, Surveillance Committee, Servicing leadership, or Special Servicing.
- Prepare and process payoff statements in accordance with loan documents; review notes and loan agreements for prepayment provisions and special requirements.
- Monitor property taxes and insurance to ensure ongoing compliance with lender requirements; update systems for accurate reporting.
- Review and manage holdback draw requests, including documentation review, approval coordination, system updates, and amortization schedule adjustments.
- Manage borrower requests such as lease reviews, approvals, and support for loan modifications in coordination with Credit Analysts.
- Review annual property inspection reports and track deferred maintenance items; coordinate follow-up with borrowers and servicers.
- Prepare post-closing and revised amortization schedules related to loan conversions, paydowns, re-amortizations, and holdback advances.
- Complete designated departmental responsibilities, which may include payoff reporting, CECL and RBC support, escrow processing, reconciliations, and ad hoc initiatives.
Core Competencies (Skills, Knowledge, Abilities):
- Working knowledge of commercial mortgage servicing concepts and loan documentation.
- Strong analytical skills with the ability to interpret property-level financial statements and loan performance data.
- High attention to detail and commitment to data accuracy and integrity.
- Ability to manage multiple recurring tasks and deadlines within established procedures.
- Effective written and verbal communication skills, including the ability to clearly document findings and escalate issues appropriately.
- Ability to work independently while collaborating closely with servicing, credit, and management partners.
- Comfort using loan servicing systems and standard office technology, including Microsoft Excel, Word, and Outlook.
Minimum Qualifications:
- Bachelor’s degree in Finance, Accounting, Business, or a related field, or equivalent work experience.
- 1–3 years of experience in a similar analytical role (commercial real estate, commercial banking, corporate finance, accounting, or related area) or educational equivalent.
- Demonstrated ability to manage multiple workstreams, track issues, and meet recurring deadlines.
- Strong professional communication skills with internal and external stakeholders.
Preferred Qualifications
- Experience reviewing commercial loan documents, including notes, loan agreements, and holdback agreements.
- Prior exposure to commercial mortgage servicing, loan surveillance, or portfolio management.
- Experience coordinating with multiple internal and external partners.
- Interest in developing a long-term career in commercial lending or mortgage servicing.
Protective’s targeted salary range for this position is $66,000-$80,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
The internal title for this role is Associate Commercial Loan Servicing.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Commercial Loan Servicing Associate Jobs at Protective
What is the work location for this position at Protective?
This job at Protective is located in Birmingham, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Protective?
Candidates can expect a pay range of $66,000 and $80,000 per year.
What employment applies to this position at Protective?
Protective lists this role as a Full-time position.
What experience level is required for this role at Protective?
Protective is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Protective for this role?
Protective offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Holidays, Paid Vacation, Parental and Family Leave, 401k Matching/Retirement Savings, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Protective?
You can apply for this role at Protective either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.