Commercial Multi-Family Administrative Assistant

A Townsend Building Supply (a division of Carter Lumber) Commercial Multi-Family Administrative Assistant is responsible for providing administrative support to the Commercial/Multi‑Family Division which includes entering and generating quotes/orders, confirmation calls, assisting office staff and providing excellent service to customers. This is accomplished by having constant communication with the CMF Division to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements:

• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; Strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Previous customer service experience
• Knowledge of Microsoft Office including Outlook, Word and strong Excel experience

Responsibilities

• Creates and enters quotes and orders into the management system
• Confirms delivery schedules with commercial/multi‑family customers
• Prints and prepares required project documentation, layouts, and daily paperwork
• Ensures all administrative workflows and documentation processes run smoothly
• Answers incoming office calls and routes them appropriately
• Assists customers by providing information on product availability, timelines, and order status
• Helps resolve delivery, quality, or service issues, or escalates them to the appropriate personnel
• Performs general clerical duties including data entry, filing, copying, and scanning

Benefits (full-time employees):

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Room for growth; we promote from within!
• Military encouraged to apply!