Commercial Operations Specialist (Part-Time)
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Overview
Job Description
Job Title: Commercial Operations Specialist (Part-Time)
Location: Riverside, RI (Onsite)Duration: 6 Months ContractPay Rate: $24.17/hr on W2
Available Shifts (20 hours/week):
1st Shift: Monday–Friday | 11:00 AM – 3:00 PM
2nd Shift: Monday–Friday | 2:00 PM – 6:00 PM
Job Summary
We are seeking a Commercial Operations Specialist to support commercial banking clients by providing exceptional service for Cash Management, ACH, and Commercial Card products. This role requires strong customer service, problem-solving, and communication skills to resolve client inquiries via phone, email, and chat while ensuring high service quality and operational efficiency.
Key Responsibilities
Provide support to Cash Management, ACH, and Commercial Card customers via phone, email, and chat.
Research customer inquiries and educate clients on available banking products and services.
Resolve technical, procedural, and service-related issues or escalate when necessary.
Perform root cause analysis to identify recurring service issues and recommend process improvements.
Partner with internal operational teams to resolve client issues and minimize future occurrences.
Troubleshoot customer problems while maintaining excellent service standards.
Proactively communicate potential service risks and operational concerns to management.
Meet department productivity, quality, and service level expectations.
Maintain accurate documentation and provide timely follow-up to customers.
Required Qualifications
Minimum 5 years of customer service and call center experience.
Banking experience preferred, particularly supporting Commercial Banking, Cash Management, ACH, or Commercial Card products.
Strong verbal and written communication skills.
Excellent phone etiquette and active listening skills.
Ability to prioritize, multitask, and work independently in a fast-paced environment.
Strong analytical and problem-solving skills with attention to detail.
Computer proficiency and familiarity with business applications.
Self-motivated with a strong customer service focus.
Education
High School Diploma or GED required.
Bachelor's Degree preferred.
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