Commercial Print & Digital Production Customer Service Representative

The Kelly CompaniesCheverly, MD

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Overview

Schedule

Full-time

Career level

Senior-level

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Description

We specialize in high-volume commercial printing across traditional offset, digital, and Print-On-Demand platforms. Our Variable Data capabilities support personalized marketing, political communications, training materials, and customized on-demand products.

We are seeking an experienced Print Customer Service Representative with proven project-management ability to support our sales staff and manage complex commercial printing projects from intake through delivery. This position will report directly to the Production Manager. You will be working with a team that values accuracy, speed, and disciplined adherence to internal procedures. This role requires someone who understands the pace, precision, and technical demands of offset, digital, and variable-data production, not a call-center CSR, but a true manufacturing partner.

Requirements

If you thrive in a fast-moving production environment, communicate effectively, and can manage dozens of active jobs without losing details, you will excel here.

Serve as the primary internal contact for sales staff and clients regarding all job specifications, schedules, and production requirements.
Ensure all job details are accurately captured and maintained in Monarch.
Coordinate with Scheduling, Production, Prepress, Digital, and Docutech teams to keep jobs moving and resolve issues quickly.
Manage soft-proof and hard-proof workflows using established internal procedures (Docutech, Indigo, Variable Data).
Track jobs throughout the plant, verify status, and escalate delays immediately.
Communicate with outside vendors to confirm commitments and timelines.
Prepare quote requests for estimating and follow through to ensure accuracy.
Review and prepare billing information to ensure complete and correct job costing.
Attention to detail and excellent communication skills are non-negotiable.

Salary

$60k+ Salary commensurate with proven experience

Benefits

We offer a comprehensive and competitive benefits package, including:

Medical, dental, and vision insurance
Employer subsidized premiums
Health reimbursement arrangement (HRA) & flexible spending account (FSA) options
Company paid life insurance with AD&D
Company paid STD & LTD
401(k) with employer profit sharing
Generous paid time off (PTO)
11 Paid holidays

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FAQs About Commercial Print & Digital Production Customer Service Representative Jobs at The Kelly Companies

What is the work location for this position at The Kelly Companies?

This job at The Kelly Companies is located in Cheverly, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Kelly Companies?

Employer has not shared pay details for this role.

What employment applies to this position at The Kelly Companies?

The Kelly Companies lists this role as a Full-time position.

What experience level is required for this role at The Kelly Companies?

The Kelly Companies is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at The Kelly Companies?

You can apply for this role at The Kelly Companies either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.