
Commercial Real Estate Account Manager II (R-36459)
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Overview
Compensation
$56,000-$85,000/year
Job Description
JOB BRIEF (PURPOSE):
Under the direction of the Manager, our Account Managers are responsible for servicing a commercial real estate portfolio in a timely, efficient, and responsible manner to protect the interest of KeyBank, mortgage insurers, and investors. This is accomplished within the parameters of the servicing agreements, loan documents, policies and procedures, and applicable laws and regulations.
We offer Account Manager Positions across three core verticals:
CMBS & SASB:
- Commercial Mortgage Backed Securities.
- Single Asset Single Borrower.
Agency:
- Freddie Mac.
- Fannie Mae.
- Ginnie Mae.
- HUD.
- Full Asset Management.
Institutional:
- Interim | Balance Sheet Lenders.
- Life & Pension | Foreign Lenders.
- CLOs | ABS | P3.
- Debt Funds | Repo Servicing.
- Net Lease REITs.
*Individual skills and experience will be assessed and appropriate job leveling will be assigned at offer.
ESSENTIAL JOB FUNCTIONS:
- Monitor assigned portfolio to ensure compliance with specific requirements pursuant to contractual servicing agreements. Institute and administer directives involving changes in servicing standards (i.e. establishing and implementing new technologies for reporting property inspections and financial analysis).
- Perform intensive loan servicing for those loans designated by investor or servicer as not meeting their standards for performance, as well as for those loans recently returning to a performing status after default or workout. Intensive servicing typically involves frequent inspections and comparable financial analysis in addition to administering rehabilitation/repair agreements and cash flow auditing. Make recommendations (both objective and subjective) to the Watchlist Committee regarding any loan that is not meeting established standards for overall property performance.
- Generate income through transaction fees and the timely collection of late charges to ensure the profitability of the Servicing Division and KeyCorp.
- Monitor and administer the posting of all loan payments in accordance with the loan documents.
- Monitor and collect delinquencies.
- Review and process reserve disbursements in accordance with the reserve agreements.
- Review/analyze insurance certificates related to the commercial property to ensure compliance with the loan documents.
- Monitor and oversee the payment of all taxes and insurance as required by the loan documents.
- Calculate yield maintenance and process payoffs in accordance with the loan documents and servicing agreements.
- Input and maintain loan and collateral data in the loan servicing system and RECWeb.
MARGINAL OR PERIPHERAL FUNCTIONS:
- Administer all borrower inquiries and requests.
- Assist with special projects.
- Train new employees.
REQUIRED QUALIFICATIONS:
- Four-year college degree or experience commensurate with position grade.
- Excellent verbal and written communication skills.
- Strong analytical skills.
- Efficient in the use of Microsoft Word, Excel and Outlook.
PREFERRED QUALIFICATIONS:
- Experience in commercial mortgage loan servicing and/or underwriting.
- Experience with cash management accounts, escrow/reserve account disbursements, insurance/tax issues, property releases, and loan payoffs.
- Real estate law, appraisal, accounting/auditing.
- Legal document review and interpretation.
- Experience with McCracken/Strategy and RECWeb loan servicing system.
Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.

FAQs About Commercial Real Estate Account Manager II (R-36459) Jobs at KeyBank
What is the work location for this position at KeyBank?
This job at KeyBank is located in Overland, KS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at KeyBank?
Candidates can expect a pay range of $56,000 and $85,000 per year.
What employment applies to this position at KeyBank?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at KeyBank?
You can apply for this role at KeyBank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.