Commercial Risk Quality Assurance Manager
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Overview
Job Description
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
- Medical, dental, and vision plans with no-cost and low-cost options
- Annual employer HSA contribution
- 401(k) matching and immediate vesting
- Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
- 100% employer-paid life and disability insurance
- No-cost health and wellbeing programs, including a gym benefit
- Six weeks of paid parental leave
- Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Commercial Risk Quality Assurance Manager is responsible for developing, planning, managing, and overseeing quality assurance (QA) reviews within the department. This role establishes metrics and enhances analytical reporting to evaluate adherence to credit policy. The role guides Commercial Operations teams to ensure proper credit policy execution and appropriate credit decision authority for commercial finance products, including dealer floor plan, working capital loans, mortgage and construction loans, and equipment financing, as well as new finance products added to the portfolio. This role also provides risk-analytics insights, supports monthly RCC reporting and ad hoc portfolio analytics, manages overline reporting, and assists with policy and procedure updates for Enterprise Risk and Governance and Commercial Operations.
What You Will Do
- Quality Assurance Program & Review Execution
- Plan, manage, and perform data driven QA sampling reviews for Commercial Operations to ensure credit policy compliance.
- Assess operational efficiency, identify root causes and provide QA analysis to Commercial Operations. Maintain settlement rate reports, prepare, and validate data, and perform issue to issue analysis.
- Process, Policy & Procedure Governance
- Coordinate with Commercial Operations teams to review processes, policies, procedures, and systems.
- Analyze findings, recommend solutions to management, and recommend policy/procedure changes.
- Support policy and procedure updates for Enterprise Risk and Governance and Commercial Operations, including Global Governance related policies.
- QA Tools, Training & Coaching
- Design and update QA questionnaires; provide relevant feedback and clarifications.
- Provide policy training support, coaching and guidance on policies and procedures, as needed.
- Risk Analytics, RCC Reporting/Approval & Special Projects
- Support risk analytics, project management for RCC and other Commercial Risk projects.
- Review and analyze new product and new market introductions and presentations.
- Meet with Commercial Operations teams to provide feedback, guidance, and support the RCC approval process, as needed.
- Overline Management & Portfolio Monitoring
- Manage the overline process for overline dealers/borrowers on a monthly basis.
- Monitor borrower performance and financial metrics for the Commercial portfolios.
- Prepare risk summary reports and present findings to management, as needed.
What You Will Bring
- Minimum 5-7 years' progressive experience including risk analytics, quality assurance (QA sampling/reviews), policy/procedure development and review.
- Commercial credit underwriting and operations experience required.
- Project management experience preferred.
- Automotive finance experience preferred.
- Bachelor's degree in Business Administration, Mathematics, Economics, Finance, Operations Research, Statistics, or a related field/quantitative experience.
- Certified six sigma training/background preferred.
- Proficiency with Microsoft Office Suite, including advanced Excel; PowerPoint.
- Strong statistics/analytics, strong data interpretation, and reporting.
- Ability to understand policy guidelines, document data analysis, and explain complex systems/business problems.
- Self-directed and results oriented.
- Exceptional attention to detail and quality.
- Ability to work autonomously and in a team environment.
- Excellent written/verbal communication, including presentation skills.
- Strong interpersonal/collaboration skills across functions.
- Strong results orientation with integrity, creativity and good judgment.
- Ability to challenge existing practices, when appropriate.
Work Environment
Employees in this class are subject to extended periods of sitting, standing, and walking, vision to monitor and moderate noise levels. Work is performed in an at home and office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
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