Commercial Roofing Service Manager
Tecta AmericaIndian Trail, North Carolina
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Overview
Schedule
Full-time
Career level
Director
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Description
Tecta America Carolinas, a commercial roofing contractor, provides a full range of quality roofing services, including, commercial and industrial roofing, re-roofs, leak repairs, preventative maintenance, inspections, and 24/7 service. Tecta America Carolinas started as a small company in 1964 and has grown steadily. We are based in Charlotte, NC with a second office in South Carolina, enabling us to service both states and branch out to West Virginia and Tennessee.
We are currently seeking a Commercial Roofing Service Manager for our Indian Trails, NC location.
The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.
Job Functions:
- Plan, organize, and establish objectives and goals for duties assigned
- Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
- Review estimates, inspections, letters, scopes, proposals and invoices for service work
- Monitor and teach subordinates
- Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
- Review employees according to established Tecta policies
- Maintain open lines of communication with the customers, management and employees
- Liaison with all other departments as needed
- Determine/establish training of any kind that best fits the needs of the employees and the business model
- Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
- Develop and execute a departmental sales plan
- Ensure that customer service needs are being exceeded
- Assist in collection of past due accounts receivable for service related work
- Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
- Issue proposals for service related work
- Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
- Report monthly financials to the President
- Review performance of existing service personnel (field and office) on a regular basis
- Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
- Review the daily service schedule
- Answer phones and e-mails as needed
- Meet with customers as needed
- Maintain the highest level of morale possible by example
Knowledge, Skills & Experience:
- Knowledge of and/or experience with all types of commercial roofing
- 5+ years’ experience in roofing, construction, or related field
- Must be able to sell, estimate and develop new business
- Able to read blue prints and understand specifications
- Strong computer skills
- Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
- Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
- Solid verbal, written, interpersonal and listening skills
- Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
- Respond to calls within 24 hours
Tecta America Carolinas offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.
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FAQs About Commercial Roofing Service Manager Jobs at Tecta America
What is the work location for this position at Tecta America?
This job at Tecta America is located in Indian Trail, North Carolina, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Tecta America?
Employer has not shared pay details for this role.
What employment applies to this position at Tecta America?
Tecta America lists this role as a Full-time position.
What experience level is required for this role at Tecta America?
Tecta America is looking for a candidate with "Director" experience level.
What is the process to apply for this position at Tecta America?
You can apply for this role at Tecta America either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.