Commercial Sales Support Specialist

We're Watts. Together, we're reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position

EasyWater by Watts is seeking a highly organized Commercial Sales Support Specialist to support our growing commercial business. This role is essential to ensuring a seamless sales process-from quotation through order fulfillment-by providing responsive support to commercial representatives and customers, while maintaining accuracy in order management and communication.

This is an ideal role for a detail-oriented individual who thrives in a fast-paced environment and enjoys supporting both internal teams and external partners.

This position reports to VP of Sales. This role is remote and is based in Fort Worth, TX

Primary Job Duties and Responsibilities

• Accurately process commercial orders and maintain data integrity within the ERP system

• Deliver timely and proactive order status updates to reps and customers

• Communicate delays, changes, or issues clearly and professionally

• Communicate shipping schedules, lead times, and delivery updates

• Coordinate internally to resolve issues and maintain customer satisfaction

• Support daily needs of the commercial sales team to ensure efficient operations

• Manage order updates, pricing verification, and system entries

• Monitor orders and proactively address discrepancies or delays

• Assist in resolving shipping or delivery concerns

• Provide prompt, professional email and phone support for order-related inquiries

• Assist in preparing, revising, and tracking commercial quotations

• Ensure alignment with pricing guidelines and approval processes

• Provide basic product and technical support related to orders and documentation

• Assist with submittals, documentation, and general sales operations tasks

• Assume responsibility for other projects and duties as assigned by VP of Sales or Company management.

• Travel Requirements: Less than 10%

Required Qualifications

• 3+ years of experience in sales support, customer service, or inside sales (commercial or industrial preferred)

• Experience with ERP systems (SAP, Oracle, or similar)

• Strong Microsoft Office skills (Excel, Outlook, Word)

• Excellent communication and organizational skills

• High attention to detail and ability to manage multiple priorities

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

General Applicable Company Competencies

• Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Fort Worth, TX location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $22.35 -$24.95 an hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

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Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.