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Commercial Security Supervisor

Hotwire CommunicationsFort Lauderdale, Florida
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

The Commercial Security Supervisor is responsible for ensuring that core service/security technicians are providing commercial security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. Suggesting process improvements as well as implementing those and other operational process adjustments as they are approved in a timely manner.

RESPONSIBILITIES

  • 1. Daily supervision of security installation technicians to ensure on time, productive system installations and servicing.
  • 2. Find opportunities to improve efficiency, discuss get buy in and approval to institute with measurable.
  • 3. Performance management to KPI’s and goals.
  • 4. Set up of and implementation of process, operation or technical field changes to achieve goal
  • 5. Remote service and customer education on escalations from Inside Support tech to avoid truck rolls
  • 6. Review tech routing and assignments to maximize efficiency and service
  • 7. Review commercial sales of access control, surveillance and security systems prior to installation
  • 8. Weekly reports of service and installation stats to help pinpoint areas for training, improvement etc.
  • 9. Handle technical customer escalations of service issues if field visit is necessary
  • 10. Bi weekly Receive, review and send technicians payroll reports to GM by deadline
  • 11. Receive and respond to internal customer needs for confirmation on COPS data confirmations.
  • 12. Give input on project planning and budgeting for upcoming large projects
  • 13. Technical Project management of installation for Access control, surveillance and commercial on install
  • 14. Other duties as assigned
  • 15. Willing and able in emergency situations to jump in and do installation or service on all systems

    Qualifications:

    • Minimum 4 years’ experience in the Commercial Security industry
    • Understanding of computer networks
    • Possess high school diploma or GED
    • Possess a valid driver’s license.
    • Working knowledge of hand tools and power tools.
    • Basic computer skills and comfortable operating electronic devices. 
    • Strong customer service skills. 
    • Excellent verbal and written communication skills. 
    • Must be able to drive/ travel in and out of state 40% of the time.

    BENEFITS:

    We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

    • Comprehensive Healthcare/Dental/Vision Plans
    • 401K Retirement Plan with Company Match
    • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
    • Paid Volunteer Time
    • Paid Parental Leave
    • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. 
      • Discounted service offerings are provided for high-speed internet, video service, phone, and security service
  • Employee Referral Bonuses
  • Exclusive Entertainment Discounts/Perks

    • Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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    FAQs About Commercial Security Supervisor Jobs at Hotwire Communications

    What is the work location for this position at Hotwire Communications?
    This job at Hotwire Communications is located in Fort Lauderdale, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
    What pay range can candidates expect for this role at Hotwire Communications?
    Employer has not shared pay details for this role.
    What employment applies to this position at Hotwire Communications?
    Hotwire Communications lists this role as a Full-time position.
    What experience level is required for this role at Hotwire Communications?
    Hotwire Communications is looking for a candidate with "Senior-level" experience level.
    What benefits are offered by Hotwire Communications for this role?
    Hotwire Communications offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Holidays, Paid Vacation, Paid Sick Leave, Parental and Family Leave, Paid Community Service Time, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.
    What is the process to apply for this position at Hotwire Communications?
    You can apply for this role at Hotwire Communications either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.