Commercial Tire Location Manager

EAST BAY TIRE

A career at East Bay Tire provides a unique opportunity to work in a competitive environment full of challenges and fulfilling growth throughout the East Bay, Central Valley, Northern California, and Hawaii. You'll have the chance to be part of our team, to be creative and innovative in your role, and to meet the demands of an ever-evolving company and economic climate. You'll be involved in serving our communities, building lasting relationships, and be inspired by the best to grow in your career. Our teams embrace challenge; we are very tenacious. The tenacity is what feeds our passion to be the best, but in the warehouse, we just call this True Grit.

ABOUT THIS ROLE

The Location Manager will be responsible for a location's profitability. To achieve this, you must effectively manage the sales, service, mechanical, and operational department personnel. Have a strong knowledge of the market and an in-depth understanding of the location's financial data, as well as strong customer relations skills. Be able to direct and optimize the efficiency of the department while understanding the needs of all East Bay Tire locations. Close attention to detail, strong organizational skills, and effective communication are required for this role. First-class customer service is a must for success in this role.

DUTIES INCLUDE

• Active participation in East Bay Tire's Safety program to maintain a healthy and injury-free environment
• Participate in training and company meetings to facilitate individual and company growth

BUSINESS PLANS

• The ability to create, implement, monitor, and ensure business plans are met according to company goals
• Understand and effectively manage the location's P&L
• Meet monthly with the Board of Directors to review forecasts and profits for the location
• Work directly with the General Manager on making recommendations on both short and long-term business plans, sales promotions, and staffing needs

SALES

• Directly responsible for achieving monthly and yearly goals
• New Accounts
• Evaluate and implement appropriate new sales techniques to increase the location's sales volume
• Identify new opportunities within the market, engage decision makers through cold calling, and close new business
• Lead and manage the sales team on sales calls for new accounts
• Develop relationships with customers / recommend products
• Maintain relationship with current customers/recommend new products as needed
• Update customer pricing based on cost changes

OPERATIONS

• Create the annual location sales forecasts by estimating total sales, gross and operating profits, as well as expenses for the location
• Conduct ongoing meetings with sales personnel to plan and implement objectives for achieving sales and gross profits
• Attend to customer complaints, ensuring that a high level of customer satisfaction is obtained
• Design and recommend sales programs and set short-and long-term sales strategies
• Actively support, encourage, and motivate sales and service personnel daily to maintain high morale

INVENTORY

• Coordinate with the Director of Purchasing on the appropriate supply of inventory and ensure that all inventory is adequately stocked/forecasted
• Responsible for physical inventory and accuracy (to include bin accuracy and loss of inventory accuracy)
• Responsible for selling tires that need to be "moved"/sold for new inventory
• Analyze slow-moving stock and make appropriate price adjustments
• Analyze current market trends and adjust strategy accordingly

SERVICE/MECHANICAL

Ensure the following is effectively met:

• Service and mechanical orders
• Billing
• Customer Service
• Fleet vehicles maintenance

PERSONNEL

• Recruit, hire, onboard, and review all personnel in collaboration with Human Resources
• Hold weekly safety, training, and sales meetings with all employees
• Oversee standards for all personnel conduct and performance
• Coach and mentor employees to achieve peak performance and their career goals
• Must be able to address employee performance/employee relations issues and come up with viable solutions (with guidance from human resources)

REQUIREMENTS

• Bachelor's Degree in Business Administration, Mathematics, or related field preferred
• Must have at least 5 years' experience working in the commercial tire industry
• Experience overseeing teams; leading, guiding, and coaching the location to be successful
• Experience setting goals and meeting metrics
• Strong working knowledge of the commercial tire industry preferred
• Must have a strong commitment to achieving goals with a teamwork mentality
• Must have great communication/interpersonal skills with employees, all levels of management
• Must be able to meet deadlines as needed and ensure accuracy of all work that the location produces (internally and externally)
• Must be motivated with a good business sense and understanding
• Must have good decision-making/judgment skills
• Must be extremely organized, detail-oriented
• Must be a team player, with the initiative and ability to do what it takes to get the job done
• Computer skills with a variety of programs, including Excel, Outlook, and various other computer systems
• Proficient with the implementation and use of various software
• Strong mathematical and deductive reasoning skills
• Bilingual not required, but a plus
• Must have a valid driver's license and an insurable driving record
• Must be able to lift a minimum of 50 pounds as required for the job
• Ability to meet deadlines, multitask, and work independently on tight deadlines with multiple priorities

LOCATION

• This position will work out of our Kona, Hawaii, Location.

BENEFITS

• Competitive Medical, Dental, Vision, ADD, Life, FSA, and DCAP Benefit Options
• Generous 401 (k) with Company Match
• Paid Holidays
• Vacation and Sick Leave
• Annual Employee Christmas Trees, Tax Services, Tailgate and Tickets to events, Employee birthdays, mingles and lunches
• You'll have the opportunity to work with great people and make a real impact - while being your unique, authentic, self at work.

WHY SHOULD YOU APPLY

• We grow together. We believe in supporting all employees with the resources and tools they need to be successful. We invest in our people; we learn together, and we grow together. We celebrate OUR people, and we want each employee to have a long career with East Bay Tire.
• We focus on giving people our utmost attention. Building and keeping relationships, going above and beyond, and offering world-class service are of utmost importance to each member of our team. We are proud of how we got here and want to continue to build for our future.
• East Bay Tire promotes a work environment that encourages problem-solving, collaboration, and a culture of growth. We roll up our sleeves, we work together, and we support each other.
• We pride ourselves on having a very diverse team that matches our diverse customer base. WE have an inclusive culture, where different perspectives - professional and personal - are respected and welcomed.
• We pride ourselves on being a fast-paced company that recognizes talent and rewards hard work.
• We offer flexible work hours, a work environment that allows for work/life balance, a family-focused approach, and competitive benefits and events that support employee wellness.

PHYSICAL AND/OR MENTAL DEMANDS

While performing the duties of this job, the employee is required to:

• Work in an environment where there can be medium to loud noise
• Routinely use computer equipment, including monitors, keyboards, etc.
• Frequently sit and stand to perform work, visit offices, attend meetings, and put supplies away, pack boxes, or put materials together
• Ability to lift up to 50 pounds
• Work flexible/varying schedule to support the team, customers, and deadlines

ADDITIONAL INFORMATION

Applicants must be fully authorized to work in the U.S. and physically be in the U.S.

East Bay Tire is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, gender identity, or any other protected factor.