Communications and Change Management Lead

ICFBaltimore, Maryland

$89,649 - $152,404 / year

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Hybrid remote

Compensation

$89,649-$152,404/year

Benefits

Career Development

Job Description

We are seeking a Communication / Stakeholder Engagement / OCM Lead to support enterprise IT initiatives in a complex, fast-moving environment where adoption, alignment, and clear communication are critical to success. This role operates in a large organization with multiple stakeholder groups, competing priorities, and ongoing transformation efforts that require disciplined messaging and structured change support.This individual will lead communications and change management efforts across multiple initiatives and serve as the central point for stakeholder engagement planning, message development, and adoption support. The role is suited for someone who can work across leadership, program, and operational teams to turn strategy and program activity into communications and change actions that are clear, coordinated, and usable.

Job LocationHybrid, with periodic onsite support as needed in Baltimore, Maryland.

What You’ll Be Doing

Lead communications and organizational change management support across enterprise IT and transformation initiativesDevelop communication plans, stakeholder engagement plans, messaging, and outreach materials for varied internal audiences

Create and maintain communications products such as newsletters, briefing materials, announcements, presentations, and knowledge materialsSupport change adoption by developing communication approaches that reduce resistance, improve understanding, and reinforce new ways of working

Coordinate with program, strategy, governance, and technical teams to align messaging with initiative goals and delivery milestonesSupport forums, meetings, and engagement activities that improve transparency, awareness, and stakeholder participation

Track communication effectiveness, stakeholder feedback, and adoption indicators to inform continuous improvementMaintain communication and knowledge materials across approved enterprise collaboration platformsWhat You Must Have

Bachelor’s degree in communications, organizational development, public administration, business, or a related field.5+ years of experience developing and executing communication strategies, stakeholder engagement plans, or organizational change management plans

3+ years of experience supporting enterprise IT, digital transformation, modernization, or similarly complex organizational initiativesPreferred QualificationsMaster’s degree in communications, organizational development, public administration, or a related field

Prosci Change Management Certification or equivalent3+ years of experience producing executive and staff-facing materials such as briefing memos, newsletters, presentations, talking points, or outreach content

3+ years of experience supporting stakeholder engagement across cross-functional business and technical teams3+ years of experience planning or supporting change adoption activities, including messaging, training support, readiness activities, or feedback collection

2+ years of experience measuring communication effectiveness, stakeholder engagement, or adoption outcomes using qualitative or quantitative methods2+ years of experience supporting communications in a federal environment or similarly regulated enterprise setting

2+ years of experience maintaining content in collaboration and knowledge platforms such as SharePoint, Confluence, JIRA, or M3652+ years of experience facilitating meetings, forums, workshops, or stakeholder sessions in support of program communications or change efforts

2+ years of experience supporting CIO, PMO, governance, or enterprise transformation functions2+ years of experience supporting communications for identity, shared services, governance, or enterprise platform initiativesCertification in technical communication, UX writing, or change management is desirable

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email Candidateaccommodation@icf.com and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations. 

Read more about workplace discrimination rightsor our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodation that involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,649.00 - $152,404.00Maryland Client Office (MD88)

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FAQs About Communications and Change Management Lead Jobs at ICF

What is the work location for this position at ICF?

This job at ICF is located in Baltimore, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at ICF?

Candidates can expect a pay range of $89,649 and $152,404 per year.

What employment applies to this position at ICF?

ICF lists this role as a Full-time position.

What experience level is required for this role at ICF?

ICF is looking for a candidate with "Senior-level" experience level.

What benefits are offered by ICF for this role?

ICF offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at ICF?

You can apply for this role at ICF either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.