Communications Manager Iii: 26-02406
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Overview
Remote
On-site
Compensation
$55-$60/hour
Job Description
Primary Skills: Social Media Community Management (Advanced), LinkedIn Marketing (Advanced), B2B Social Media (Advanced), Content & Copywriting (Advanced), Social Strategy & Engagement (Advanced Contract Type: W2 Only Duration: 12 months Location: San Diego, CA (#LI- Hybrid) Pay Range: $55 - $60/hr#LPJob Summary:Client is seeking an experienced Brand Social Community Manager to manage and grow the LinkedIn presence for Client as part of the Global Business Solutions Group brand social team. This role will be highly hands-on, owning daily LinkedIn community engagement, content publishing, editorial planning, community interactions, customer issue escalation, and social performance reporting. The ideal candidate will have strong B2B social media experience, exceptional writing and copywriting skills, strong judgment, and the ability to work cross-functionally within a large, highly matrixed organization.Key Responsibilities:
- Own day-to-day LinkedIn community management for Client.
- Drive hands-on engagement and community interaction across LinkedIn.
- Partner with brand social strategists on content development, reviews, editorial calendars, and daily publishing.
- Develop narrative-driven and engagement-focused content, including articles, long-form posts, polls, and reactive social copy.
- Maintain the brand's voice, tone, messaging, and community engagement standards.
- Monitor conversations and customer interactions across social channels.
- Partner with Customer Success teams to triage, escalate, and follow up on customer issues received through social media.
- Build strong customer empathy and maintain awareness of conversations among target audiences, including mid-market, emerging mid-market, and accountants.
- Collaborate with Content Marketing, Sales, Customer Success, Analytics, Acquisition, Holistic Search, and other cross-functional teams.
- Own end-to-end measurement, reporting, and performance tracking for assigned social initiatives.
- Analyze social performance and audience data to identify trends, opportunities, and areas for improvement.
- Make data-backed recommendations using internal and external insights.
- Stay current on social media trends, platform changes, community management best practices, and emerging industry developments.
- Continuously identify opportunities to improve engagement, community experience, and brand presence on LinkedIn.
- Proven experience building and managing LinkedIn communities for a large brand or organization.
- Deep knowledge of LinkedIn's platform, community management practices, and engagement strategies.
- Exceptional writing and copywriting skills with experience creating both proactive and reactive social content.
- Ability to write within established brand voice, tone, guidelines, and messaging frameworks.
- Strong B2B social media experience and understanding of B2B audiences.
- Strong judgment when responding to customers and managing public-facing brand interactions.
- Ability to follow social media playbooks, brand principles, escalation processes, and communication guidelines.
- Excellent program management and organizational skills.
- Ability to manage multiple high-priority projects and competing deadlines in a fast-paced environment.
- Strong cross-functional collaboration and stakeholder management skills.
- Understanding of the AI search landscape and how AI-driven search may impact social platforms and brand discoverability.
- Experience with social listening and monitoring platforms such as Sprinklr.
- Experience using LinkedIn and other social platform analytics tools.
- Experience supporting technology, SaaS, software, financial technology, or other B2B brands.
- Experience working with Customer Success teams on social customer issues and escalation.
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FAQs About Communications Manager Iii: 26-02406 Jobs at Akraya, Inc.
What is the work location for this position at Akraya, Inc.?
This job at Akraya, Inc. is located in Mountain View, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Akraya, Inc.?
Candidates can expect a pay range of $55–$60 per hour for this role.
What employment applies to this position at Akraya, Inc.?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Akraya, Inc.?
You can apply for this role at Akraya, Inc. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.