Communications Officer (Dispatch)

City of RowlettRowlett, TX

$51,910 - $71,679 / year

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Overview

Remote

On-site

Compensation

$51,910-$71,679/year

Job Description

IN ORDER TO BE CONSIDERED YOU MUST APPLY ON THE CITY WEBSITE.

APPLICATIONS NOT SUBMITTED THROUGH THE CITY WEBSITE WILL NOT BE CONSIDERED.

PLEASE READ ALL REQUIREMENTS and Review the interview process in ENTIRITY.

Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills.

FY2026 Step Pay Plan:

Step 1 $51,909.96
Step 2 $55,204.75
Step 3 $58,499.54
Step 4 $61,794.34
Step 5 $65,089.13
Step 6 $68,383.92
Step 7 $71,678.71

Step increases are given annually on the employee's position date.

Lateral pay up to Step 3 ($58,499.54) will be considered for those with qualifying experience.

Recruitment Process: Please note that positions in our Police Department can take longer to fill, due to the extensive background check process. Thank you for your patience!

Applications will be reviewed as they are submitted.
Criminal Database Check: If your applications is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.

CritiCall Testing: CritiCall testing will be scheduled following the criminal database check.
Communications Center Observation: Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.

Personal History Statement: After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.
Interview: Interview will be scheduled after the Communications Manager reviews the Personal History Packet

Final Personal History Statement Review: Performed by hiring Lieutenant and Background Investigator.
Psychological Evaluation and Polygraph Testing.
Conditional Offer of Employment and Tentative Start Date.

Essential Job Functions:

Answers 911 emergency phones lines and non-emergency lines.
Obtains necessary information about emergencies or complaints. Determines what Fire or Police equipment is needed on the scene.
Contacts police officers and fire personnel in the field via two-way radio and relays emergency information and pertinent data.
Monitors various Police, Fire and City radio frequencies; operates a Computer Aided Dispatch system (CAD) to maintain accurate dispatch records; transmits relevant information to field officers as requested; notifies off-duty and on-call personnel when additional manpower is needed.
Monitors teletype for severe weather bulletins; broadcasts warnings over radio channels. Monitors city alarm systems; performs periodic tests on police and fire radio and warning equipment; files and maintains various communication logs and records; monitors closed circuit television equipment; updates and maintains various databases in the CAD system.
Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others

Minimum Requirements:

High School Diploma or GED required; related experience with computer aided dispatch systems in a public safety position preferred.
General knowledge of office procedures such as filing and records maintenance; computer skills in Microsoft Office applications; ability to read, interpret and apply operating manuals and other reference materials.
Knowledge of two-way radio, multi-line telephone system, Telecommunications Devices for the Deaf (TDD) phones, 911 equipment, and CAD; ability to successfully pass a simulated dispatch test with an overall score of 80%, and a minimum score of 4004 keystrokes per hour (KPH); speak clearly and concisely; ability to exercise good judgment and make sound decisions under stress; ability to effectively communicate with and elicit information from distraught and irate citizens; ability to coordinate a number of activities at the same time under intense stress.

Other Requirements:

Valid driver's license required.
Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett.
Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt. Must obtain state dispatcher certification within one year of hire as a condition of continued employment.
Must attend in-service training, which includes CPR, 40 hours of annual Texas Commission on Law Enforcement (TCOLE) training, and other mandated courses. Must be able to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays.

Work is performed primarily in a climate-controlled office environment; physical demands are sedentary in nature and include sitting for long periods of time and constant interaction with a computer.

About City of Rowlett:

At the City of Rowlett, our work is grounded in service, accountability, and a deep commitment to our community. We believe in doing what’s right, acting with integrity, and delivering excellence in everything we do.We don’t just serve residents—we partner with them. Through transparency, innovation, and collaboration, we create meaningful impact and build trust every day.What that looks like in action:Putting people first—alwaysOwning outcomes with accountabilityLeading with integrity and respectDelivering high-quality, reliable serviceContinuously improving how we serve

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FAQs About Communications Officer (Dispatch) Jobs at City of Rowlett

What is the work location for this position at City of Rowlett?

This job at City of Rowlett is located in Rowlett, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at City of Rowlett?

Candidates can expect a pay range of $51,909.96 and $71,678.71 per year.

What employment applies to this position at City of Rowlett?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at City of Rowlett?

You can apply for this role at City of Rowlett either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.