Communications Specialist

Connexion Systems + EngineeringBoston, MA

$45 - $52 / hour

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Overview

Compensation

$45-$52/hour

Job Description

Job Title: Communications Specialist Pay Rate: $45.00 to $52.00 per HourLocation: Boston MA Duration: 12 monthsTop technical & soft skills:

Excellent writing and editing skills, with the ability to translate complex service or technical information into clear, user-centered communications
Service-minded, ideally with some knowledge management or service content experience (e.g., help articles, service portals, self-service environments)
AI and digital fluency, including comfort using AI tools to support drafting, editing, research, and content refinement, with strong human judgment around accuracy, tone, and usability
Strong collaboration and stakeholder-management skills; comfortable working across teams and disciplines
Organized, adaptable, and thoughtful about clarity, consistency, and audience needs

Job Summary:Information Technology Services (ITS) is seeking a communications specialist to support the modernization of service delivery. This role focuses on helping the community understand, navigate, and effectively use services through clear, consistent, and user-centered communication. The individual in this role will help shape and support communications and content that span both student-facing and administrative operations. Working closely with service owners, CX partners, and operational teams, the role helps translate services, improvements, information, and ways of working into practical, easy-to-understand content that supports adoption and day-to-day use for students, employees, and others around the university. This role will be responsible for ensuring content also supports consistent service delivery, self-service, and emerging AI-powered support capabilities within the ServiceNow platform and the unified service portal. This role blends communications, content development, and service-focused thinking to help ensure services are clear, discoverable, and scalable.Key Responsibilities:CX Communications and Service Content (45%)

Develop and deliver communications that support service delivery and operational needs
Translate service changes, new capabilities, and updated processes into clear, user-focused messages
Plan and create content that helps students and other community members understand available services, how they work, and how to get help
Support communications for both student-facing and administrative services
Partner with service owners and CX teams to ensure content reflects service intent and user needs

Knowledge Management and Content Alignment (35%)

Create, edit, and maintain knowledge content that supports consistent service experiences across domains
Contribute to shared standards for knowledge structure, voice, and quality
Support knowledge used in the ServiceNow platform and unified Service Hub, and AI-powered features that rely on accurate, well-written content
Work with partners across to align distributed knowledge with common practices
Help ensure knowledge content is clear, accessible, inclusive, and kept up to date

Strategic Collaboration and Continuous Improvement (20%)

Collaborate with CX leaders, ITS colleagues, and operational partners across the institution
Consult and advise teams on content and communication approaches that improve service clarity and adoption
Use feedback and service insights to improve content effectiveness over time
Stay current on trends in customer experience, service communications, and knowledge practices
Use AI tools to support drafting, editing, research, and content improvement while applying strong human judgment

Required Qualifications:

Demonstrated experience in communications, content development, or a related field
Strong writing and editing skills with the ability to present information clearly and practically
Experience working across teams or domains to align content
Ability to think about content as part of a broader service or user experience
Strong collaboration and stakeholder engagement skills
Sound judgment around clarity, tone, accuracy, and audience needs
Proficiency with Microsoft 365 tools, including Word, SharePoint, Teams, and collaborative workflows

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FAQs About Communications Specialist Jobs at Connexion Systems + Engineering

What is the work location for this position at Connexion Systems + Engineering?

This job at Connexion Systems + Engineering is located in Boston, MA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Connexion Systems + Engineering?

Candidates can expect a pay range of $45–$52 per hour for this role.

What employment applies to this position at Connexion Systems + Engineering?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Connexion Systems + Engineering?

You can apply for this role at Connexion Systems + Engineering either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.