Communications Specialist

L.E. Cox Medical CentersSpringfield, Missouri

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Facility:

Cox North: 1423 N Jefferson Ave, Springfield, Missouri, United States of America, 65802

Department:

1811 Emergency Communications

Scheduled Weekly Hours:

Hours:

10:00AM - 10:00PM

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Communication Specialist is responsible for answering 911 calls and appropriately dispatching emergency services within the established time frame. This includes gathering critical information regarding the nature of the complaint and verifying the location of the incident per protocol. Responsible for remaining on the phone with the caller until the first responder arrives and coaches the caller per protocol as the situation requires. The Communication Specialist assigns appropriate level of ambulance to the event and sends all corresponding information within 30 seconds of dispatch. Responsible for managing the ambulance posting plan as workflow requires. Flight follows helicopters when needed.◦ Education ▪ Required: High School Diploma or Equivalent ▪ Preferred: Emergency Medical Dispatch Training ◦ Experience ▪ Preferred:1 year of communications center experience ◦ Skills ▪ Calmly and efficiently perform and make appropriate decisions rapidly under stress in emergency situations. ▪ Ability to follow instructions. ▪ Possess good telecommunications skills. ▪ Possess ability to track and manage multiple tasks simultaneously. ▪ Possess ability to maintain a tolerant and congenial presence when dealing with public, crews and other departments while answering numerous calls per day and covering urgent requests. ◦ Licensure/Certification/Registration ▪ Preferred: PRO QA

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FAQs About Communications Specialist Jobs at L.E. Cox Medical Centers

What is the work location for this position at L.E. Cox Medical Centers?

This job at L.E. Cox Medical Centers is located in Springfield, Missouri, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at L.E. Cox Medical Centers?

Employer has not shared pay details for this role.

What employment applies to this position at L.E. Cox Medical Centers?

L.E. Cox Medical Centers lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at L.E. Cox Medical Centers?

L.E. Cox Medical Centers is looking for a candidate with "Entry-level" experience level.

What benefits are offered by L.E. Cox Medical Centers for this role?

L.E. Cox Medical Centers offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at L.E. Cox Medical Centers?

You can apply for this role at L.E. Cox Medical Centers either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.