Communications Specialist (CMMSPC-03)

Join New Freedom – Where Second Chances Become Bright Futures

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About UsAt New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a dynamic, compassionate, and peer-driven community dedicated to empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives and reintegrate into society.

Our approach blends empathy with action—offering tools, mentorship, and unwavering support that transforms lives, families, and communities. When you join New Freedom, you join a movement that creates personal, societal, and economic change every single day.

If you’re driven by purpose, passionate about people, and ready to make a lasting impact, this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

• Competitive pay – because your impact matters
• Enhanced health insurance- wellness shouldn’t be a burden
• $0 Medical Plan available and other majority paid by company options
• $0 primary care co-pay
• $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
• Flexible Spending Account- medical and dependent care options
• Low-cost dental, vision, & supplemental coverage- to further support your health
• Company-paid life insurance & short-term disability – for unexpected needs
• Employee Assistance Program – confidential support for life’s challenges
• Voluntary Pet Insurance – medical assistance for your furry family
• 401(k) with company match – invest in your future while you invest in others
• Generous paid time off – including sick days, holidays, vacations, and more
• Free meals, snacks, drinks, & gym access – fuel your body and mind
• Free onsite training & certifications – CPR, Safety Care, Peer Support, and more

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About the Position – Communications Specialist

New Freedom Communications Specialists mentor individuals who are incarcerated, and work with these individuals to help them make positive life choices during their transition to re-entry within the community.

Your Impact Will Include:

• Receive mail daily, entering all new accounts in Salesforce, and keeping records of all incoming, outgoing, email, and phone communications.
• Read and respond to letters received in a timely fashion and send out curriculum as indicated.
• Scan all incoming and outgoing communications to identify anything pertinent to each participant’s account.
• Monitor participants’ disciplinary infractions to help keep them on the right track and monitor how they are doing.
• Offer resources and help applicants plan for their release, by referring them to the housing that best meets their needs, as well as assisting with other re-entry preparations.
• Answer calls from DOC, family members, and community, helping to guide them accordingly.
• Correspond with DOC staff, currently incarcerated individuals, and community groups.
• Performing additional duties as assigned to support our mission.

Where You’ll Work

• Primarily onsite, with some hybrid/remote work available (based on company needs)
• Traveling to various institutions to meet directly with participants
• Requires flexibility to respond to emergent situations, after-hour calls, or urgent department needs that arise
• Requires frequent use of hands for typing, handling equipment, and reaching
• Using standard office equipment, plus plenty of face-to-face interaction
• Some days will require long periods of sitting, standing, or walking

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Culture Fit Test

Think you might be a great fit? Take our quick Culture Survey here:https://go.cultureindex.com/s/bQwMHI71UeSelect your desired position and complete the short survey. Can’t find the role listed? Choose “Other Interest – Position Not Listed.”

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Equal Opportunity Statement

New Freedom Ops LLC is proud to be an Equal Opportunity Employer, a drug-free workplace, and compliant with Veteran and ADA regulations.

"Every day, someone walks out of a prison gate with nothing but a bag of belongings and a hope for a better future. At New Freedom, we meet them at that moment—with open arms, real opportunities, and the belief that their past does not define their potential."