Community Apartment Manager

• Responsible for the overall operations and administrative management of assigned community
• Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
• Manage occupancy levels and implement strategies to maximize resident retention.
• Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues.
• Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
• Generate and maintain lead management and availability reports.
• Cultivate and maintain community relationships, including establishing connections with local businesses to explore potential benefits for tenants.
• Conduct quarterly market studies to propose or adjust rental and renewal rates as needed after approval.
• Assist customers and vendors as needed to maintain efficient communication and relationships.
• Administer move-out, renewal, or eviction procedures per company standards.
• To ensure routine community upkeep; inspect building and exterior common areas, building systems, landscape, and other common amenities, document items noted on the Weekly Checklist, and ensure necessary repair and maintenance activities are conducted in a timely manner.
• Review and accept seasonal service contracts negotiated by the corporate office. Obtain additional bids when necessary.
• Collaborate with the corporate office in preparing annual budgets to align financial goals with business objectives.
• Routinely review and approve property-specific invoicing after work is completed satisfactorily (utilities, project, vendor, seasonal, etc.)
• On a monthly basis, review and comprehend the financial position of the community.
• Monitor and contact tenants to collect rent due.

• High School Diploma or GED, along with a minimum of 3 to 5 years of experience in property management is required.
• Experience with a multi-building apartment complex is preferred.
• Demonstrated commitment to customer service and a track record for exceeding customer expectations.
• Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new technology to improve internal processes and delight tenants. Proficiency in Rent Manager is preferred.
• Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment.
• Ability to prioritize the workload, take initiative, and meet deadlines.
• Strong attention to detail and the wherewithal to follow through.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently in an efficient and effective manner, while also being a team player with a willingness to help others.
• Demonstrated ability to adapt quickly to change.
• Strong sense of professionalism with the ability to establish and maintain relationships with internal and external business partners.
• Valid Wisconsin Driver’s License in good standing with reliable transportation.

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