Community Assistant

Location: 25N Coworking: The Amara Club in Schaumburg, IL

Reports to: Community Manager

Position Description: The Community Assistant is an entry-level role in a fast-paced, fun work environment. They are the first impression and primary good-vibes-facilitator at 25N Coworking's Amara Club. They are a proactive, energetic, and organized team player. Their average workday involves greeting and checking in members and guests, dreaming up opportunities to "surprise and delight" members, using their creative skills to maintain the in-space events calendar, organizing files, and zipping through the space regularly to keep it immaculate and up to standards. They will manage an ongoing task list that supports the Hospitality Coordinator to ensure that 25N members and guests have great workdays every day.

In short, they're the heart and soul of our coworking community, and 25N wouldn't be the same without them.

Schedule/Availability: Part-time, 15-20 hrs. per week. Shifts fall between 8:00 am and 5:00 pm (some exceptions apply).

Benefits:

• Hourly rate commensurate with experience.
• Flexible working schedule with daytime M-F hours.
• Endless freshly brewed coffee/tea.
• A thriving team culture with room to develop your professional skills.
• …did we mention snacks?

Who we are: 25N Coworking is a fast-growing coworking community and meeting space. Our suburban workspaces are designed to spark collaboration and productivity, and we value creative thinking, serendipity, and community-building. We strive to nurture the business ecosystem that grows in our space, and our community's magnetic energy is proof: we're changing the way we work.

Who you are: You are a self-directed, energetic problem-solver who is eager to learn about and engage with a diverse community of entrepreneurs, corporations, remote employees, and freelancers. You wake each morning ready to seize the day—and make it a good one! You have a knack for navigating a changing environment with ease, and your adaptable nature makes you a phenomenal team-player. Plus, you're a great communicator, and prioritizing tasks is second-nature to you. You're excited to join a team culture where your talents and skills are appreciated, and where you have significant opportunity to grow.

DUTIES + RESPONSIBILITIES:

Point of Contact

• Be the responsible first and last point of contact for your building.
• Create authentic points of connection while checking in members and guests.
• Arrive to work promptly on scheduled days.
• Cover the front desk during business hours and/or designated hours.
• Track attendance of members and guests.

MEMBERSHIP MANAGEMENT

• Use excellent communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member-related issues to the Hospitality Coordinator
• Support the Community Manager in tasks related to member on- and off-boarding.
• Be active on the Slack member network daily in a creative way.
• Manage mail services and pass out mail deliveries daily, or notify members accordingly.

FACILITY MANAGEMENT

• Conduct “sweeps” every hour to ensure tidy and welcoming working environment.
• Brew coffee (as needed through 2:30pm).
• Take garbage to dumpsters.
• Prepare and maintain printing station, including the restock of supplies.
• Set up, service and reset meeting rooms.

EVENT COORDINATION

• Assist the Hospitality Coordinator in brainstorming, developing, and executing events for members and the public.

POSITION GOALS + OBJECTIVES:

Support the 25N team. Together, you'll achieve the following:

• Illustrate 25N Coworking's core values and strive to achieve our mission.
• Create a welcoming and collaborative community environment amongst our members through events and building relationships between members.
• Seek out opportunities to surprise and delight members with thoughtful hospitality.
• Identify and set day-to-day priorities through clear communication with the Community Manager.

YOUR QUALIFICATIONS: (EDUCATION, SKILLS, EXPERIENCE)

• A can-do attitude and desire to learn and grow with the company.
• Experience (or desire to grow) in the field of customer service, hospitality, or event management preferred.
• Proven team player/collaborator.
• Excellent people skills and relationship-building ability.
• Ability and willingness to manage, prioritize and perform a wide variety of tasks while ensuring attention to detail.
• Willingness to be flexible, wear many hats, pitch in and perform any work task needed to get the job done (e.g. includes dishwasher loading, making coffee, etc).