Community Engagement Eligibility Specialist
LancesoftAugusta, ME
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Job Description
Job title: Community Engagement Eligibility SpecialistStart Date: April 13, 2026End Date: April 2028Location: DHHS Office/Location Office for Family Independence (OFI), Augusta ME 04333An overview of the work, briefly summarizing the job, the main purpose, the objectives, and the results expected.
- The positions will provide critical support to OFI s Community Engagement (Client) eligibility function and outreach.
- Those functions will include navigating various state systems to do data entry and analysis and correspond with clients in writing and on the phone as needed.
- The main purpose is to ensure compliance with PL 119-21 establishing Client requirements for Medicaid expansion enrollees with approximately 85, 000 MaineCare (MC) members subject to these requirements. These resources will process MC updates and provide outreach to increase the number of people who can be passively renewed for MaineCare, decreasing the overall workload for OFI Eligibility Specialists, with a goal of meeting federal Client requirements by January 1, 2027. Additionally, OFI looks to ensure individuals remain in compliance and minimize administrative burden on members
- Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.
- Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component
- The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures
- Skilled in Microsoft Office suite of programs
- Skilled in telephone communication with clients/the public and using telephony system
- Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.
- Work MC case updates;to include data entry in the OFI eligibility systems;applying relevant program policies to specific case circumstances, and identifying and requesting verifications
- Updating client information in Automated Client Eligibility System (ACES), including outreach by phone or otherwise
- Fielding and/or conducting phone calls to/from the public to answer basic questions, provide information about case status, or triage to eligibility specialists if needed
- Additional MC eligibility work that supports Client readiness
- Summary of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
- This will be a fully remote, full-time role, with hours expectations aligning with Department staff eight working hours on a set schedule that can start as early as
- 7: 00 a.M. And go until no later than 5: 00 p.M., with 30 or 60 minutes for lunch.
- This is a 40-hour per week position, and no overtime will be permitted.
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FAQs About Community Engagement Eligibility Specialist Jobs at Lancesoft
What is the work location for this position at Lancesoft?
This job at Lancesoft is located in Augusta, ME, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lancesoft?
Employer has not shared pay details for this role.
What employment applies to this position at Lancesoft?
The employer has not provided this information. This may be discussed during the hiring process.
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