Community Manager

The ideal candidate will be:

• A proactive problem-solver who anticipates needs and resolves them with ease.
• Organized and detail-oriented, with the ability to juggle multiple tasks seamlessly.
• A dynamic communicator with a warm and professional demeanor.
• Energetic and positive, thriving in a fast-paced and ever-changing environment.
• Passionate about resident experience.
• Motivated by goals and driven to exceed leasing and occupancy targets.

Still interested? Read more about specific job responsibilities below.

JOB RESPONSIBILITIES

Operations & Leadership

• Oversee all day-to-day operations of Landmark to ensure a seamless living experience for residents.
• Lead and manage the on-site leasing, maintenance, and office staff, fostering a high-performance culture.
• Maintain complete and accurate property records, including audits, leases, financial reports, and compliance documentation.
• Ensure the community is well-maintained, safe, and compliant with all regulations.
• Supervise vendor contracts, invoices, and service agreements to optimize property performance.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals

Resident Relations & Community Engagement

• Serve as the primary point of contact for residents, handling concerns, lease questions, and maintenance requests with urgency and care.
• Implement creative resident engagement initiatives to foster a sense of community and increase retention.
• Plan and execute community events and programs that align with the community's brand and enhances the resident experience.
• Lead efforts to resolve resident concerns professionally while maintaining positive relationships.

Financial Performance & Budget Management

• Develop and oversee the property's annual budget, cash flow, and revenue strategies to maximize financial performance.
• Analyze and produce monthly financial statements, identifying variances and implementing corrective strategies as needed.
• Maintain accurate rent collections, delinquency tracking, and occupancy reporting to ensure financial success.

Marketing and Leasing Support

• Collaborate with the leasing team to drive occupancy and retention efforts through creative marketing and sales strategies.
• Monitor market trends and competitor properties to stay ahead in student housing demand.
• Ensure the property delivers a consistent and engaging brand experience in all interactions.
• Work closely with ownership, leasing, and corporate teams to share updates, address challenges, and drive success.
• Participate in LV Collective's training programs to continuously refine skills and stay aligned with best practices.
• Serve as the liaison between corporate leadership and on-site teams to streamline processes and ensure smooth operations.

Other Responsibilities

• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Education & Experience:

• 4+ years in property management, preferably in student housing or multifamily.
• Strong financial acumen with experience managing budgets and optimizing revenue.
• Proficiency in property management software (Entrata preferred), Microsoft Office, and Gsuite.
• Experience leading on-site teams, vendors, and resident engagement programs.

Business Skills:

• Proven leadership abilities with experience managing staff and fostering a positive workplace culture.
• Strong problem-solving and decision-making skills.
• Ability to analyze financial reports, manage expenses, and drive revenue growth.
• Detail-oriented and highly organized, with a get-stuff-done (GSD) attitude.

Bonus Points If…

• You have experience launching a new property or lease-up.
• You're an Entrata expert and can leverage data to optimize operations.
• You love planning and executing resident engagement events.