Community Manager

About the Role:

The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents.

Administrative & Governance

• Serve as the primary contact for residents, board members, committees, and vendors.
• Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes.
• Attend and facilitate Board, Annual, and Special Meetings as required.
• Ensure compliance with governing documents, policies, and applicable laws/regulations.
• Draft and review RFPs, secure proposals, and make recommendations to the Board.

Financial Management

• Assist in preparing and presenting annual budgets and reserve studies.
• Review and approve expenditures in line with budgetary guidelines and thresholds.
• Process invoices, reconcile accounts, and maintain accurate financial records.
• Provide monthly financial and management reports to the Board.

Operations & Maintenance

• Conduct regular property inspections to ensure compliance with community standards.
• Issue violation notices and follow up on compliance matters.
• Oversee vendors, contractors, and service providers to ensure quality performance.
• Coordinate preventive maintenance programs and capital projects.
• Ensure safety and security protocols are upheld within the community.

Resident & Staff Relations

• Respond to resident inquiries and requests in a timely, professional manner.
• Promote a positive and inclusive community atmosphere.
• Hire, train, supervise, and evaluate onsite staff as applicable.
• Coordinate community communications, events, and newsletters.

Qualifications:

• 2+ years of experience in community association or property management (onsite experience preferred).
• CMCA, AMS, or PCAM certification (preferred but not always required).
• Strong knowledge of community governance, property maintenance, and vendor management.
• Proficiency in Microsoft Office Suite and community management software.
• Excellent written and verbal communication skills.
• Strong leadership, organizational, and time management abilities.
• Ability to handle conflict resolution with professionalism.

Working Conditions:

• Ability to walk property grounds and climb stairs as needed for inspections.
• Office environment combined with outdoor property inspections.
• Must be available to handle after-hours emergency calls when necessary.

Core Competencies:

• Customer service focus and professionalism.
• Financial and project management skills.
• Leadership and team management.
• Problem-solving and decision-making abilities.
• Attention to detail and compliance orientation.