Community Solutions Central Ops Specialist
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Overview
Remote
On-site
Compensation
$20-$30/hour
Job Description
I have a full time opportunity for a Community Solutions Central Ops Specialist in Morrisville, North Carolina for one of our enterprise clients. Location: Morrisville, North Carolina This is a 2pm-11pm shift. $20-$30/hr - Full Time Opportunity Please see the job description below and let me know if you have any questions. Responsibilities:
- Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
- Enhance the efficiency of the fix agents making a measurable difference in service reliability.
- Monitor Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution.
- Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
- Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
- Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
- Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
- Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination
- 2+ years of experience in a 24x7 Operations Center
- 2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
- 2+ years of experience in NOC, dispatch, call center or help desk support
- Ability to read, write and speak English
- Knowledge of HFC network concepts, DOCSIS and end-user support principles
- Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
- Ability to collaborate effectively within a team environment
- Practical problem-solving skills and the ability to address situations with limited standardization
- Proficiency with desktop computer hardware and software monitoring tools for network performance analysis
- Ability to write routine reports and correspondence and produce reports outlining network trends
- Capability to distinguish and identify various colors for alarm state identification in current tools and software
- Two-year degree or certificate with emphasis in telecommunications or IT
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FAQs About Community Solutions Central Ops Specialist Jobs at PRI Technology
What is the work location for this position at PRI Technology?
This job at PRI Technology is located in Stamford, CT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at PRI Technology?
Candidates can expect a pay range of $20–$30 per hour for this role.
What employment applies to this position at PRI Technology?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at PRI Technology?
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