Complex Claims Adjuster - Trade Credit

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Adjuster - Trade Credit to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Covering the Trade Credit line of business, the Trade Credit Complex Claims Adjuster role is a key position responsible for supporting and delivering the Trade Credit Claims proposition within AIG. This is an important market-facing role which serves as the primary analyst for some of AIG Trade Credit's most valuable clients and broker partners in the United States, as well as a key point of engagement for vendors and various other stakeholders within the business. The role also demands strong collaboration with the Claims team, Trade Credit Underwriting team and other stakeholders to deliver a consistent, efficient, and customer-centric Trade Credit claims proposition.

• Demonstrate strong technical Trade Credit claims management aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives.

• Be proactive in adjusting Trade Credit Claims appropriately to ensure proper reserve and payment posting within authority levels and referring over authority claim decisions to appropriate Senior Claim leadership.

• Ensure prescriptive and cost-effective management of assigned vendors on claims matters.

• Be responsible for communicating, updating and maintaining compliance with established AIG Claims & Litigation guidelines, ensure appropriate and timely engagement with AIG Legal department and participate in cross-functional litigated claim file roundtables.

• Be responsible for timely and accurate reporting of individually handled significant US Trade Credit claims to US Trade Credit Claim leadership.

• Establish and maintain strong relationships with US Trade Credit underwriting colleagues and other relevant stakeholders.

• Develop and maintain relationships with appropriate US Trade Credit customers & brokers.

• Maintain superior Trade Credit claim handling skills by participating in technical training, keeping current with industry custom & practice.

• Be responsible for identifying and reporting US Trade Credit claim trends, lessons learned & risk management opportunities and to share with the US Trade Credit Claim management as/when identified.

• Support US Trade Credit Claims leadership on all assigned projects and initiatives including, where required, support in the administration of the remaining Surety claims portfolio.

• Ensure compliance with all appropriate governmental, regulatory and AIG Corporate & US Trade Credit claims governance guidelines.

What you will need to succeed

• Relevant insurance claims adjusting experience. Knowledge in trade credit insurance (claims and/or underwriting), and/or credit risk management, and/or law background is a differential.

• Good English language skills to enable accurate and consistent policy wording interpretation.

• Proven time management skills and the ability to manage and prioritize workload and diary management.

• Experience in managing, negotiating and mediating claims files from triage through to settlement and recovery.

• Demonstrate good communication skills, both written & verbal.

• Ability to contribute effectively on your own and within a team environment.

• Ability to work with claims stakeholders to effectively direct claims strategies.

Ready to make a bigger impact? We look forward to reviewing your application.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we're proud to offer a range of competitive benefits, a summary of which can be viewed here: US Benefits Overview.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

#LI-SR1

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser: http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf

Functional Area:

CL - Claims

AIG Claims, Inc.