Compliance & Administrative Coordinator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$19-$21/hour
Benefits
Health Insurance
Paid Vacation
Career Development
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Opportunity for advancement
- Paid time off
At Restoration Resources, Inc., we help people and businesses recover from water, fire, mold, and other property disasters. Behind every successful project is accurate documentation, organized communication, and strong administrative coordination.
We are seeking a highly detail-oriented Compliance & Administrative Coordinator to support our operations team by reviewing job documentation, organizing digital files, assisting customers, and helping ensure projects meet insurance carrier and program compliance standards.
This is not a basic receptionist position. This role is ideal for someone who:
- notices missing details others overlook,
- enjoys organizing information,
- can solve problems independently,
- remains calm under pressure,
- and takes pride in getting things right.
If you are highly organized, confident in your abilities, and capable of balancing repetitive administrative work with fast-moving priorities, we would like to meet you.
What You’ll Do
This position plays a critical role in helping our projects move efficiently from emergency response through billing and completion.
Responsibilities include:
- Reviewing technician and field documentation for completeness and accuracy
- Preparing digital job files to meet insurance carrier and program compliance requirements
- Identifying missing information, inconsistencies, or documentation gaps
- Coordinating internally with operations, estimators, project managers, accounting, and subcontractors
- Entering and maintaining accurate customer and job information
- Answering incoming calls and assisting customers professionally and compassionately
- Managing multiple priorities while handling interruptions throughout the day
- Tracking job progress and following up on outstanding items
- Supporting billing and administrative workflows
- Assisting with office organization and daily administrative operations
What Makes Someone Successful in This Role
The right person for this position:
- Has exceptional attention to detail
- Uses common sense and good judgment
- Is confident asking questions and solving problems
- Can handle repetitive tasks without losing focus or accuracy
- Is dependable and follows through consistently
- Can multitask and shift priorities quickly
- Communicates professionally with customers and coworkers
- Thrives in structured processes while adapting to changing situations
- Takes ownership instead of waiting to be told what to do
Qualifications
- 2+ years of administrative, office, coordination, or customer service experience
- Strong organizational and computer skills
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Experience handling detailed documentation and data entry
- Ability to work independently while supporting a team environment
Preferred (But Not Required)
- Experience in restoration, construction, insurance, or property claims
- Familiarity with Xactimate, Symbility, or insurance-related software
- Experience managing digital files and compliance documentation
Why Join Restoration Resources?
- Stable, team-oriented company culture
- Opportunity to grow within a respected restoration organization
- Meaningful work helping customers during difficult situations
- Supportive leadership and training
- Fast-paced environment where your work truly matters
Pay range: $19.00 - $21.00 per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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FAQs About Compliance & Administrative Coordinator Jobs at Servpro
What is the work location for this position at Servpro?
This job at Servpro is located in Hudson, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Servpro?
Candidates can expect a pay range of $19–$21 per hour for this role.
What employment applies to this position at Servpro?
Servpro lists this role as a Full-time position.
What experience level is required for this role at Servpro?
Servpro is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Servpro for this role?
Servpro offers following benefits: Health Insurance, Paid Vacation, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Servpro?
You can apply for this role at Servpro either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.