Compliance Operations

Job Description

You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank.

• Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day.

• Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day.

• Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).

• Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.

• Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.

• Deliver compliance trainings and improve team-wide compliance literacy.

• In-person position at Chariot’s NYC office.

👤 About You

• You're a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ.

• You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences.

• You're a systems thinker. You can see what's needed today, but also how to set things up for scale. You can break down complex problems to first principles.

• You're organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces.

• You're a doer and a manager. You can operate on the ground floor and at the 10,000 foot view without losing the forest for the trees.

• You’re a deep listener but can also speak up for what you think, particularly in an environment with executive leadership.

📚 What you’ll get from Chariot

At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.

• Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.

• Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.

• Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market

• The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate.

❤️ Employee Benefits

• 🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you

• 🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge

• 👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers

• 🍽️ Team Lunches: Weekly team lunches

• 🌯 Dinner on Chariot: Free dinner every day at office past 8pm

• 🎉 Team Events: Monthly team building events

• 💎Employee-friendly equity: 2 year exercise window and double-trigger acceleration

• 😎 Company Retreats: To get away - we all convene 2-3x / year company retreats

• 🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday