Compliance Operations Manager

Blockchain is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.

We are looking for an outstanding compliance professional to join our fast-growing team as the Compliance Operations Manager. This role, reporting to the Customer Operations Director, will be responsible for overseeing Compliance operations for the function. 

We are looking for a highly motivated, adaptable, and collaborative professional who can handle ambiguity and enjoys building. As the Compliance Operations Manager you will be responsible for managing the Financial Intelligence Unit, Enhanced Due Diligence, and Periodic Review processes ensuring regulatory adherence and enabling efficiency and operational excellence. If you have experience in a fast-paced environment and are looking for an opportunity to be a member of an innovative compliance team in the cryptocurrency space, this is the perfect opportunity for you!

Role:

The Manager will oversee the implementation of effective compliance operations strategies, streamline operational processes, and maintain the highest standards of integrity while managing risk in a fast-evolving regulatory environment for cryptocurrency and blockchain technology.

WHAT YOU WILL DO:

• Oversee the day-to-day execution of FIU, EDD, Periodic Review, Transaction Monitoring, and Screening processes, ensuring full adherence to regulatory expectations and alignment with industry best practices.
• In partnership with Compliance, Legal, and Product colleagues, scale operational mechanisms to manage productivity, improve quality, and contribute to best-in-class compliance operations.
• Maintain key performance indicators (KPIs) to measure the effectiveness of compliance operations, including alert volumes, false positive rates, and investigation times. Utilize an in-depth understanding of metrics, reporting, and capacity planning to make informed, data-driven decisions.
• Develop and deliver dashboards and reports to senior management, regulators, and other stakeholders.
• Build and manage a global team of compliance professionals responsible for investigations, regulatory reporting, and supporting other ad-hoc strategic compliance initiatives.
• Work closely across the Compliance team with MLROs and the Head of Financial Crimes Compliance, as well as cross-functionally with Product, Engineering, Data, Legal, and others.
• Leverage technology to automate workflows, implement operational efficiencies, and enhance operational scalability as the business grows.
• Provide training, mentorship, and career development opportunities for team members.
• Foster a culture of compliance awareness, efficiency, and collaboration.
• Act as a key liaison with regulators, auditors, and external advisors on transaction monitoring and sanctions compliance.

WHAT YOU WILL NEED:

• Proven track record of building and managing teams in a high-volume, SLA-driven operations environment, with direct accountability for headcount, performance, and output quality. Experience in a regulated financial services or fintech environment is required.
• Familiarity with AML/CFT concepts including FIU, EDD, Transaction Monitoring, and Screening, sufficient to manage teams delivering them and partner effectively with Compliance leadership.
• Demonstrated ownership of operational KPIs including alert volumes, false positive rates, and investigation times, using data and capacity planning to drive decisions.
• Experience working to drive programmatic and operational efficiencies using automation and technology in a fast-paced, tech-driven environment.
• Exceptional communication skills for engaging with regulators, leadership, and cross-functional teams.
• Comfort working in a global environment across time zones.
• Ability to balance regulatory compliance with business growth and innovation.

COMPENSATION & PERKS

• Unlimited vacation policy; work hard and take time when you need it.
• Unlimited books policy; order the technical resources you need or simply pick something up from our company library.
• Apple equipment.
• Learning and development opportunities in other areas than AML in the future.
• Full-time salary based on experience and meaningful equity in an industry-leading company.
• Role based in our Paris office, with a mandatory in-office presence four days per week
• Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.

Blockchain is committed to diversity and inclusion in the workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, color, national origin, gender, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, and apprenticeship. Blockchain makes hiring decisions based solely on qualifications, merit, and business needs at the time.

You may contact our Data Protection Officer by email at dpo@blockchain.com. Your personal data will be processed for the purposes of managing Controller's recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. 

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.