Compliance Operations Manager, Customs Brokerage

Compliance Operations Manager, Customs BrokerageLocation: Arlington Heights, ILWork Arrangement: Hybrid (3 Days In Office / 2 Days Remote)Employment Type: Direct HireSchedule: Monday – Friday | 8:30 AM – 4:30 PMWork Week: 35 HoursCompensation: $85,000 – $100,000 annuallyPosition OverviewWheeler Staffing Partners is seeking an experienced Compliance Operations Manager, Customs Brokerage for a direct hire opportunity in Arlington Heights, Illinois. This leadership role is responsible for overseeing customs compliance operations, import documentation processes, regulatory adherence, and team management within a fast-paced international logistics environment.The ideal candidate will possess strong knowledge of U.S. Customs regulations, import compliance procedures, HTS classification, and Partner Government Agency (PGA) requirements. This individual will also bring proven leadership experience, operational oversight capabilities, and strong client relationship management skills.Key ResponsibilitiesCustoms Compliance & Regulatory Oversight

• Ensure all import shipments comply with U.S. Customs and Border Protection (CBP) regulations and applicable Partner Government Agency (PGA) requirements
• Serve as the primary escalation point for customs holds, exams, protests, PSCs, and other compliance-related matters
• Assist clients with HTS classification guidance and regulatory compliance support
• Conduct customs entry audits and implement corrective actions as needed
• Maintain current knowledge of evolving import regulations and communicate updates to internal teams and clients
• Support ongoing compliance initiatives, reporting, and operational improvements

Team Leadership & Operations Management

• Manage and oversee a team responsible for customs documentation, data entry, and import processing activities
• Ensure accurate and timely preparation and submission of customs entries and supporting documentation
• Monitor staff productivity, adherence to departmental procedures, and service quality standards
• Conduct performance reviews, annual goal setting, and approve PTO requests and bi-weekly timesheets for direct reports
• Participate in recruiting, interviewing, onboarding, and employee development initiatives
• Lead cross-training efforts between operational teams to support coverage during PTO and volume surges

Documentation & Process Management

• Oversee preparation and management of import documentation including commercial invoices, bills of lading, packing lists, and regulatory filings
• Ensure proper document retention and compliance recordkeeping procedures
• Maintain communication with clients regarding tariff changes, regulatory updates, and documentation requirements
• Review and approve duty payments and customs-related transactions through approved payment platforms
• Ensure timely payment of duties and review daily customs statements to avoid penalties or delays
• Provide customers with customs duty statements and ACH withdrawal notifications

Billing & Financial Coordination

• Support customs billing operations and ensure alignment with accounting procedures
• Oversee timely and accurate billing of customs entries and related services
• Monitor billing reports and resolve operational discrepancies impacting invoicing accuracy

Process Improvement & Training

• Identify opportunities for workflow improvements, operational efficiencies, and automation within customs processes
• Develop and maintain standard operating procedures (SOPs) and client profile documentation
• Lead ongoing training initiatives related to customs compliance, operational procedures, and professional development
• Encourage continuous learning and professional certification advancement, including U.S. Customs Broker licensing

Required QualificationsEducation

• High School Diploma or GED required
• Associate’s or Bachelor’s degree in Business, Supply Chain, International Trade, or a related field preferred

Experience

• Minimum 5–7 years of experience in customs brokerage, import compliance, or international logistics
• Minimum 2–3 years of supervisory or management experience
• Strong working knowledge of U.S. Customs regulations, HTS classification, and PGA requirements
• Experience using customs brokerage software systems such as CargoWise
• Proficiency with Microsoft Office Suite

Preferred Certifications

• U.S. Customs Broker License preferred
• Certified Customs Specialist (CCS) certification preferred

Required Skills & Competencies

• Strong leadership, coaching, and team development skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Strong analytical, problem-solving, and decision-making skills
• Effective written and verbal communication skills
• Client-focused approach with strong relationship management experience
• In-depth understanding of import compliance regulations and customs operations

Travel

• Occasional travel may be required

Why Work With Wheeler Staffing Partners?Wheeler Staffing Partners is a leading recruitment firm connecting top talent with exceptional career opportunities across logistics, supply chain, operations, finance, healthcare, engineering, IT, and professional services. Our team is committed to delivering a high-touch recruiting experience while helping professionals advance their careers with industry-leading organizations.