Computer Operator
Penda Aiken, IncNew York, NY
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Overview
Remote
On-site
Job Description
Job Title: Computer OperatorLocation: New York State Agency PlacentType: Full-Time Contract Position SummaryPenda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is seeking a highly skilled Advanced Computer Support Specialist to join their technical operations team. The successful candidate will provide comprehensive technical assistance, troubleshooting, and support directly to system users. This multi-channel support model requires resolving complex infrastructure issues in person, via telephone, or from designated remote locations.This is a dynamic, high-accountability technical role requiring exceptional multi-software competency, quick problem resolution under operational deadlines, and meticulous attention to system status monitoring.Schedule, Overtime & Compensation Rules
- Standard Schedule: Full-time hours requiring core technical availability.
- Holiday Shifts: Staff will work on scheduled holidays only by explicit request of the employer. Holiday hours worked will be paid out strictly at straight pay.
- Overtime Provisions: Employees will perform overtime work only at the direct request of the employer. Authorized overtime hours will be compensated at the standard overtime rate.
- User Assistance: Deliver multi-tier technical assistance to computer system users to diagnose, isolate, and resolve system anomalies.
- Issue Resolution: Promptly answer technical inquiries and resolve nuanced software or hardware problems for clients across in-person, telephone, and remote environments.
- Infrastructure Support: Provide hardware and software administration, focusing on peripheral installations, network printing setups, word processing applications, electronic mail configurations, and primary operating systems.
- Terminal Operations: Securely enter operational commands at computer terminals and adjust settings/controls on primary systems and peripheral devices.
- System Monitoring: Continuously monitor running operations and rapidly respond to system error messages to ensure maximum up-time.
- Technical Knowledge: Must possess advanced computer and software skills/knowledge well beyond those defined for standard Computer Operators.
- Software Competency: Proven, demonstrable mastery across multiple enterprise software platforms and operating systems.
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FAQs About Computer Operator Jobs at Penda Aiken, Inc
What is the work location for this position at Penda Aiken, Inc?
This job at Penda Aiken, Inc is located in New York, NY, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Penda Aiken, Inc?
Candidates can expect pay range between $20–$20 for this role.
What employment applies to this position at Penda Aiken, Inc?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Penda Aiken, Inc?
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