Computer Support Analyst II

Netrix GlobalRockville, MD

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Family/Dependent Health

Paid Vacation

Job Description

About The Opportunity

This Computer Support Analyst II position is located in Rockville, Maryland (20850) of the United States.

Netrix Global, award-winning provider of cybersecurity and end-to-end IT services, seeks a Computer Support Analyst II, you will play a crucial role in providing technical assistance and support to our clients and internal teams. You will be responsible for diagnosing and resolving hardware and software issues, configuring computer systems, maintaining and upgrading software applications, and ensuring the overall functionality of IT systems.

How You Will Make An Impact 

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, configure, and maintain hardware and software components of computer systems.
Troubleshoot and resolve technical issues related to operating systems, networks, applications, and peripherals.
Perform regular upgrades to ensure systems remain updated and secure.
Collaborate with IT teams and vendors to ensure seamless integration and operation of systems.
Create and maintain technical documentation and manuals.
Train end-users on new hardware and software applications.
Conduct remote troubleshooting when necessary.
Ensure all IT equipment complies with organizational policies and procedures.
Maintain confidentiality and security of all company and client information.

What You Will Bring To The Table

2 plus years of proven experience as a Computer Support Analyst or similar role.
Minimum of 1–3 years of hands-on experience with Microsoft Intune management and maintenance.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Strong knowledge of computer systems, hardware, and software applications.
Proficiency in troubleshooting technical issues and providing timely solutions.
Excellent communication skills, both verbal and written.
Ability to work independently and collaboratively within a team environment.
Strong analytical and problem-solving skills.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus

Interaction Daily interaction with client management and employees.

Impact Computer Support Analyst interacts with customers on a regular basis and needs to maintain a positive and professional attitude always.

About US

At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose.

We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All!

Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today's most complex business challenges, delivering to you an integrated, optimized, and future-proof solution.

We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country's top system integrators.

At Netrix, we're driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction.

What You Can Expect From Us

We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. As part of this commitment, we will ensure that persons with disabilities are provided with reasonable accommodations. If you need reasonable accommodations, please let us know by contacting NetrixHR@Netrixglobal.

To learn more about Netrix Global please go to www.netrixglobal.com

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FAQs About Computer Support Analyst II Jobs at Netrix Global

What is the work location for this position at Netrix Global?

This job at Netrix Global is located in Rockville, MD, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Netrix Global?

Employer has not shared pay details for this role.

What employment applies to this position at Netrix Global?

Netrix Global lists this role as a Full-time position.

What experience level is required for this role at Netrix Global?

Netrix Global is looking for a candidate with "Senior-level" experience level.

What benefits are offered by Netrix Global for this role?

Netrix Global offers following benefits: Health Insurance, Family/Dependent Health, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Netrix Global?

You can apply for this role at Netrix Global either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.