Computer Support Associate

Payrate: $24.32 - $24.32/hr.Summary:Provides on-site field services support for end-user computing and workplace technology. This role delivers deskside, walk-up, and smart-hands support for a defined user community by executing standardized processes, supporting collaboration spaces, and maintaining reliable technology environments.Responsibilities:

• Provide on-site deskside support for laptops, desktops, peripherals, operating systems, and approved software.
• Deliver smart-hands support for infrastructure, network, server, and A/V teams following documented procedures.
• Support conference rooms and collaboration spaces, including displays, cameras, microphones, and MTR equipment.
• Perform computer deployments and refreshes, including imaging, configuration, setup, and user handoff.
• Manage asset lifecycle activities, including receiving, tagging, inventory updates, redeployment, and secure disposal.
• Support printers and peripherals, including basic troubleshooting, toner replacement, and vendor coordination.
• Resolve incidents and requests from ServiceNow queues using documented knowledge articles and unit processes.
• Execute standard, repeatable processes that are stable and well-documented.
• Accurately document work, outcomes, and follow-up actions in ServiceNow and asset management systems.
• Maintain basic records such as asset data, inventory logs, process documentation, and customer updates.
• Communicate clearly and professionally with users, peers, and partner teams.
• Identify issues with supported environments or processes.
• Resolve issues using pre-established solutions where available.
• Escalate issues outside defined procedures with clear documentation and context.

Qualifications:

• Relevant experience is required.
• Years of Experience Required: 1 year minimum.

Desired Skills:

• Focus on break fix for hardware/software and ensuring customer satisfaction.
• Working and collaborating in a team environment to solve problems and work on projects.
• Good communication and ability/desire to learn.
• Working knowledge of desktop and laptop hardware, peripherals, and operating systems.
• Ability to follow KB articles and documented procedures to troubleshoot issues.
• Familiarity with enterprise support tools (e.g., ServiceNow, asset systems).
• Strong customer service, organization, and communication skills.

Pay Transparency: The typical base pay for this role across the U.S. is: $24.32 - $24.32/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.  Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded. Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting 

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