Computer Support Associate I

DakoUrbandale, IA

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Job Description

Job Title: Computer Support AssociateLocation: Johnston, IA 50322 (Onsite)Duration: 2+ Year ContractShift: 1st Shift (Approx. 7:30 AM – 4:00 PM, flexible)Schedule: 40 hours/week

Role Overview: Provide onsite IT support for end-user devices and workplace technology. The role focuses on hardware/software break-fix support, device deployments, troubleshooting, and ensuring a reliable technology environment for users.

Key Responsibilities:

Provide deskside support for laptops, desktops, peripherals, operating systems, and approved software.
Perform break-fix troubleshooting and resolve incidents from ServiceNow tickets.
Support conference rooms and collaboration tools (displays, cameras, microphones, MTR systems).
Handle computer deployments, imaging, configuration, and device refreshes.
Manage IT assets including receiving, tagging, inventory updates, and disposal.
Provide printer and peripheral support and coordinate with vendors when needed.
Document issues, resolutions, and updates in ServiceNow and asset systems.

Required Qualifications:

Minimum 1 year of IT support or desktop support experience (recent graduates considered).
Basic knowledge of computer hardware, operating systems, and peripherals.
Experience troubleshooting using knowledge base articles or documented processes.
Familiarity with ticketing systems (ServiceNow preferred).
Strong communication, teamwork, and customer service skills.
Ability to lift 25–30 lbs to move equipment.

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FAQs About Computer Support Associate I Jobs at Dako

What is the work location for this position at Dako?

This job at Dako is located in Urbandale, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Dako?

Employer has not shared pay details for this role.

What employment applies to this position at Dako?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Dako?

You can apply for this role at Dako either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.