Computer Support Associate I - Infrastructure

Epitec, IncMoline, IL

$25 - $25 / hour

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Overview

Compensation

$25-$25/hour

Job Description

Position Title

Computer Support Associate I

John Deere CompanyWorld Headquarters (9000) - Moline, IL

Work Schedule

1st Shift, onsite
Flexible start between 7:00-8:00 AM and end between 5:00-6:00 PM
Limited travel to other Quad City locations may be required (less than 5%)

Compensation

$25.00 per hour

Work Authorization

US Citizens and Green Card holders only

Position Overview

The Computer Support Associate I will provide onsite deskside Tier 2 IT support at John Deere’s World Headquarters. The role supports stable, well-documented IT processes with a focus on end user support, asset management, and conference room/AV support.

This position is well suited for early career IT professionals or recent college graduates seeking hands-on experience in a large enterprise environment.

Key Responsibilities

Provide onsite deskside Tier 2 technical support to end users
Image, deploy, and configure desktop and laptop systems
Resolve ServiceNow tickets by following established knowledge base articles
Support and troubleshoot conference rooms and AV equipment
Replace printer consumables such as toner and pickup rollers
Update and maintain IT assets in asset management systems
Dispose of obsolete or decommissioned equipment
Create and maintain basic documentation including contact lists, logs, and incident records
Maintain inventory, order supplies, and coordinate routine equipment maintenance
Identify process issues and resolve them using predefined procedures
Escalate issues that fall outside documented solutions
Apply basic technical knowledge to support daily IT operations

Required Skills and Qualifications

Knowledge of computing and networking fundamentals
Hands-on AV and conference room support experience (required)
Proficiency with Microsoft Office and standard desktop environments
Experience using intranet and internet-based applications
Familiarity with Agile methodology
Understanding of computer security policies and general security concepts

Experience Requirements

1+ year of IT support experience preferred
Recent college graduates will be considered

#LI-CB1#INDOEM

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FAQs About Computer Support Associate I - Infrastructure Jobs at Epitec, Inc

What is the work location for this position at Epitec, Inc?

This job at Epitec, Inc is located in Moline, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Epitec, Inc?

Candidates can expect a pay range of $25–$25 per hour for this role.

What employment applies to this position at Epitec, Inc?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Epitec, Inc?

You can apply for this role at Epitec, Inc either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.