Computer Support Specialist

CACISuitland, Maryland

$50,500 - $101,100 / year

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Overview

Schedule

Flexible-schedule

Full-time

Career level

Senior-level

Remote

On-site

Compensation

$50,500-$101,100/year

Benefits

Health Insurance

Paid Vacation

Career Development

Job Description

Job Title: Computer Support SpecialistJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity:CACI is seeking a skilled and experienced Computer Support Specialist (Level 2) to join our dynamic teamto support a DoD client in Suitland, MD.The ideal candidate will provide advanced technical support for our organization’s hardware and software infrastructure, ensuring optimal performance and minimal downtime. This role requires strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment.Responsibilities:

Hardware Maintenance and Repair:

Perform maintenance and repair of hardware in a Windows, Linux, and UNIX-based infrastructure.

Diagnose and resolve complex hardware issues to ensure system reliability and performance.

Service Management:

Manage and resolve tickets within the Service Now Action Request System or equivalent.

Ensure timely and effective resolution of technical issues reported by end-users.

Customer Service:

Provide excellent customer service to internal and external customers.

Communicate technical information clearly and concisely in both oral and written forms.

Documentation:

Maintain strong documentation skills to record procedures, solutions, and knowledge for future reference.

Create and update technical documentation as needed.

System Management:

Utilize tools such as System Center Configuration Manager (SCCM) for system management and deployment.

Implement and maintain best practices for system configuration and management.

VTC and Projector Technology:

Support and troubleshoot video projector and Video Teleconferencing (VTC) technology.

Ensure VTC equipment is functioning correctly for meetings and presentations.

Qualifications:

Education and Experience:

High School Diploma or GED .

Minimum of 5 years of experience in hardware maintenance and repair within a Windows, Linux, and UNIX-based infrastructure.

Minimum of 5 years’ experience with the Service Now Action Request System or equivalent.

Skills:

Excellent customer service skills.

Strong problem-solving abilities.

Effective oral and written communication skills.

Proficient documentation skills.

Familiarity with System Center Configuration Manager (SCCM).

Knowledgeable in video projector and Video Teleconferencing (VTC) technology.

Certifications:

Must hold at least one of the following certifications:

CompTIA A+

CompTIA Security+

CompTIA IT Fundamentals+

Additional Requirements:

Active TS/SCI clearance is mandatory.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$50,500 - $101,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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FAQs About Computer Support Specialist Jobs at CACI

What is the work location for this position at CACI?

This job at CACI is located in Suitland, Maryland, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CACI?

Candidates can expect a pay range of $50,500 and $101,100 per year.

What employment applies to this position at CACI?

CACI lists this position under the following employment categories:

Flexible-schedule
Full-time

What experience level is required for this role at CACI?

CACI is looking for a candidate with "Senior-level" experience level.

What benefits are offered by CACI for this role?

CACI offers following benefits: Health Insurance, Paid Vacation, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CACI?

You can apply for this role at CACI either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.