Computer Support Specialist

U-HaulPhoenix, AZ

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

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Computer Support Specialist

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

We are seeking a motivated Desktop Support Technician with 1-2 years of experience to join our dynamic IT team. The ideal candidate will provide technical assistance to our employees and ensure efficient and effective resolution of desktop and software issues. This role is crucial in maintaining our IT infrastructure and supporting our workforce in achieving their goals.

Responsibilities:

Provide first-level technical support to end-users regarding desktop hardware, software, peripherals, and network-related issues.
Install, configure, and troubleshoot desktop systems, workstations, and peripheral equipment such as printers and scanners.
Respond to service requests promptly and resolve issues in a timely manner, escalating when necessary.
Perform hardware and software upgrades as needed.
Maintain and update hardware and software inventory.
Assist in the setup and configuration of new user accounts and equipment.
Collaborate with IT team members to implement and maintain systems and processes.
Document all support activities and solutions in the ticketing system.
Ensure security and confidentiality of data by adhering to company policies and best practices.
Stay current with system information, changes, and updates.

Requirements:

1-2 years of experience in desktop support or a related field.
Solid understanding of desktop operating systems (Windows, macOS) and common software applications.
Experience with Active Directory, Office 365, and other productivity tools.
Basic knowledge of networking principles (TCP/IP, DNS, DHCP).
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team in a fast-paced environment.
Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.

Education:

Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.

U-Haul Offers:

Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
Subsidized gym/ membership
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock identity Theft
Savvy consumer wellness programs- from health care tips to financial wellness
Dave Ramsey's SmartDollar Program
U-Haul federal credit union
Wellness Program

#LI-SB1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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FAQs About Computer Support Specialist Jobs at U-Haul

What is the work location for this position at U-Haul?

This job at U-Haul is located in Phoenix, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at U-Haul?

Employer has not shared pay details for this role.

What employment applies to this position at U-Haul?

U-Haul lists this role as a Full-time position.

What experience level is required for this role at U-Haul?

U-Haul is looking for a candidate with "Entry-level" experience level.

What benefits are offered by U-Haul for this role?

U-Haul offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Family/Dependent Health, Paid Holidays, Paid Vacation, Paid Sick Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at U-Haul?

You can apply for this role at U-Haul either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.